We're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies.  To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. 

The Team:

As part of the CRM team, you will be working closely with different departments and finding different ways to structure data, improving internal processes, providing innovative ideas regarding application development and customized business solutions.

The Role:

Do you want to get to know an unique end-to-end view into Celonis and take the possibility to actively shape the operations of a hyper growth SaaS company? Then read on! As part of the CRM team you will play a critical role in managing and optimizing the business processes and tools that support our integrated Go-To-Market-Organization. Current tools include but are not limited to Salesforce, Pardot and the Celonis Partner Portal.

The work you’ll do:

• Administration of Salesforce CRM
• 1st level ticket support
• Work with end-users to provide best practices and tips on tool usage including training, documentation, and support as necessary, modeling and implementing business processes as data structure
• Maintaining system integrations to promote best practices and seamless processes as well as the continuous enablement of our users

The qualifications you need:

• Student of industrial engineering / IT-based business administration / mathematics / business informatics or of a comparable program
• Think analytically, work in a structured manner and quickly comprehend new topics and complex interrelationships to also present and explain them to various stakeholders
• Can listen very well, are communicative and feel comfortable as an interface between different departments and all levels of management
• Have gained first experience with developing customer-facing interfaces, with application and software development
• Ideally have basic knowledge in Salesforce CRM platforms
• Very good knowledge of spoken and written English (Spanish / German is a plus but not necessary)

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Process Intelligence
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
• Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, Asians@Celonis, Latinx@Celonis, Veterans@Celonis and more
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better.

Accessibility and Candidate Notices