The Trailhead program welcomes new graduates and individuals looking to make a career change into the digital marketing world. This is a 12-week opportunity for you to showcase your potential and embark on your epic journey at Critical Mass! 

During this period, you will take part in a custom-built learning journey to understand what we do, who we are, and how we create award-winning work with our clients. Our goal is to provide hands-on experience and professional growth while integrating you into the amazing work we do here at Critical Mass, with the potential to transition into a permanent position.  Please be advised all applications are reviewed on a rolling basis and the hiring location for this role is non-negotiable. 

We are seeking a highly organized and proactive Internal Communications Coordinator to support the smooth execution of internal communications and organizational processes. This role provides a unique opportunity to gain exposure to executive-level operations while contributing to the efficiency and effectiveness of internal marketing and communications efforts. This role sits within the Internal Communications and Culture Pillar on the Talent Team at Critical Mass.

You Will: 

• Manage Box folders and archive, create small SharePoints, and other organizational tools to ensure seamless operations.
• Help streamline internal communications processes for greater efficiency.
• Execute on internal communications projects.
• Assist with maintaining schedules and taking detailed meeting notes.
• Shadow executive meetings for exposure and to ensure follow-through on key initiatives.
• Act as a central communication hub across internal teams and departments.
• Facilitate coordination to ensure clear and consistent communication.
• Provide and promote high standards of professionalism and leadership throughout the life of projects, both within and outside the organization, appropriately representing Critical Mass’ business philosophies, protocols and standards
• Assist in creating and maintaining a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements.  

You Have: 

• Strong work ethic with the ability to take initiative and work independently to achieve goals.
• Highly process-oriented, yet adaptable and flexible when necessary to meet evolving needs.
• Excellent communication skills, particularly in seeking clarification and ensuring alignment with team expectations.
• Strong attention to detail, with a proven track record of executing tasks and projects reliably and accurately.
• Ability to prioritize effectively in a fast-paced, dynamic environment.
• Proven ability to handle sensitive information with discretion and respect.
• Strong organizational skills with a proactive, solution-oriented approach to structuring work and prioritizing tasks.
• Ability to collaborate across functions, engage with key stakeholders, and support internal marketing and communications efforts.
• Critical thinking skills with the ability to address challenges and resolve issues in a timely manner.
• Strong interest in internal communications and supporting organizational initiatives.
• Positive, proactive, and problem-solving mindset.
• Open to candidates from all backgrounds.

Nice-to-Have:

• Technical Skills: Familiarity with Microsoft Teams, SharePoint, and the Microsoft Suite for collaboration, organization, and documentation.
• Graphic Design & Presentation Skills: Proficiency in creating visually engaging presentations (Keynote or PowerPoint) and assisting with deck creation.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.   

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx