Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Digital Experience Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud.  

About The Role

As an Internet Analyst, you will have access to massive volumes of unmatched data collected from some of the largest enterprise and public networks in the world. As part of the ThousandEyes Internet Intelligence team, you will focus on educating the market on what really happens on the Internet by analyzing performance and other characteristics related to Internet, SaaS and cloud-based services. Based on your analysis, you will write and publish reports and blogs, present findings at industry events, brief media and customers on incidents and overall Internet health, and serve as an Internet expert on behalf of ThousandEyes. 

This role requires deep domain knowledge of Internet protocols (DNS, TCP/IP, BGP, HTTP) and Internet/cloud ecosystems. Preferred candidates will have previous experience with network measurement and a record of publications in technical conferences in computer networks.

Qualifications

• Network operations experience and/or PhD or MS in Computer Science 
• Expert knowledge in Internet protocols (TCP/IP, DNS, BGP, HTTP, etc.)
• Familiarity with networking tools (e.g. tcpdump, ping, etc)
• Proficiency in Python
• Excellent written and verbal communication skills

A plus if you have

• Existing portfolio of network measurement projects
• Experience analyzing BGP routing streams

Sample media coverage including ThousandEyes Internet analysis: 

Ars Technica: Why Russia’s “disconnection” from the Internet isn’t amounting to much

CNN: After a bad day, Facebook suffers major outage

Network World: Ukraine internet battered but not out

WIRED: How an Obscure Company Took Down Big Chunks of the Internet

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.