🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote UK | 💰 £25,200 - £28,000 (depending on direct experience for further information on the salary range keep reading!)  + Benefits | Hear from the team ✨

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!  We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Financial Crime team

Are you looking to start, or continue building, a career in financial crime prevention? We are looking for proven problem solvers to join our team as a Business Banking Financial Crime Investigator  and help us on our mission to make money work for everyone.   The start date for this role is 22nd July.

At Monzo, we tackle financial crime through our specialised Pillars, with each focusing on specific business areas, risks, or typologies, including business banking, money laundering, fraud, bribery and corruption, politically exposed persons and sanctions, and tax evasion, to name a few.Our Investigators are trained and focused on tasks related to their Pillar, allowing them to build subject matter expertise and help us protect Monzo, our customers, and society. Collaboration is key, though, so we also work together across Pillars when required.

🔑You’ll play a key role by...

• Analysing potentially unusual or suspicious behaviour on business accounts flagged by our transaction monitoring system, and deciding what action (if any) Monzo should take.
• Documenting suspicious activity you identify in your role, and sending it to the National Crime Agency to support them with their investigations.
• Reviewing account applications from new business customers.
• Locking down money that has been obtained through fraud, so that it can be returned to victims.
• Closing business accounts, when this is necessary, and ensuring money is returned to the correct place.
• Responding to escalations about potential financial crime concerns on business accounts.

🤩We’d love to hear from you if…

• You have experience of handling challenging customer cases in a regulated industry, or have existing operational financial crime experience (in retail or business banking).
• This might mean that you handle difficult complaints, investigate fraud or transaction disputes, make tough customer onboarding decisions, work with customers to build repayment plans, or review potential money laundering concerns.
• We’ll also consider any other relevant experience that would add value in this role.
• You’re interested in learning about emerging trends in the world of financial crime.
• You love connecting dots, spotting patterns in data, and independently solving problems.
• You feel confident making difficult, customer-impacting decisions.
• You’re great at explaining complex ideas simply, and have strong written English. 
• You’re excited by our mission of making money work for everyone. 
• You’re self-motivated and take ownership of your own performance. 
• You're keen to invest in your personal development and continuous learning - we’ll even support you in signing up for industry-recognised qualifications.

🙌What’s in it for you

💰£25,200 - £28,000 (depending on direct experience) ➕ share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 

📍This role is a UK remote based role ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

Salary 💰 

The salary range for this role is £25,200 - £28,000. We will use a salary framework, as well as your performance during the interview, to benchmark your starting salary. To give you a rough indication on how we will decide your starting salary: 

£25200 - £26,500 = Minimum 12 - 18 months in a regulated industry or other relevant financial services. A basic understanding of financial crime / business banking which may have been gained through preparation for your interview.

£26,500 - £28,000 = Minimum 18 months in banking or other relevant financial services with direct financial crime experience working on tasks such as Transaction Monitoring or Screening + a recognised FinCrime qualification.

Shifts You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9am to 5:30pm, with a one hour lunch break. You'll also work one full weekend (Saturday and Sunday), once every 5 weeks. There is a 6 week training period in which needs full attendance and no holiday/appointments can be taken during this time.   The start date for this role is 22nd July 2024.

🌈 The application journey has 3 key stepsInitial application questions (we recommend about 250 words per question but please take your time, we read these carefully!),Followed by a 1 hour 15 minute remote interview. 

AI usage for applications - please note, we will run all application answers through an AI detection tool. Any applications which have used an excessive amount of AI will be declined. 

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.#LI-DR #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.