🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote UK | 💰 £25,200 - £28,000 + Benefits | Hear from the team ✨ 

🚀We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

⭐Our Financial Crime team

Are you looking to start, or continue building, a career in financial crime prevention? We are looking for proven problem solvers to join our team as Anti-Money Laundering Investigators and help us on our mission to make money work for everyone. At Monzo, we tackle financial crime through our specialised Pillars, with each focusing on specific business areas, risks, or typologies, including business banking, money laundering, fraud, bribery and corruption, politically exposed persons and sanctions, and tax evasion, to name a few.

Our Investigators are trained and focused on tasks related to their Pillar, allowing them to build subject matter expertise and help us protect Monzo, our customers, and society. Collaboration is key, though, so we also work together across Pillars when required.🔑You’ll play a key role by...

• Analysing potentially unusual or suspicious behaviour on customer accounts flagged by our transaction monitoring system, and deciding what action (if any) Monzo should take.
• Documenting suspicious activity you identify in your role, and sending it to the National Crime Agency to support them with their investigations.
• Locking down money that has been obtained through fraud, so that it can be returned to victims.
• Closing customer accounts, when this is necessary, and ensuring money is returned to the correct place.
• Responding to escalations about potential financial crime concerns from your colleagues in the customer support team.
• Reviewing and approving customer requests to increase their payment limits, to help ensure high value payments are made safely.

🤩We’d love to hear from you if…

• You have experience of handling challenging customer cases in a regulated industry, or have existing operational financial crime experience. 
• This might mean that you handle difficult complaints, investigate fraud or transaction disputes, make tough customer onboarding decisions, work with customers to build repayment plans, or review potential money laundering concerns.
• We’ll also consider any other relevant experience that would add value in this role.
• You are interested in learning about emerging trends in the world of financial crime.
• You love connecting dots, spotting patterns in data, and independently solving problems.
• You feel confident making difficult, customer-impacting decisions.
• You’re great at explaining complex ideas simply, and have strong written English. 
• You’re excited by our mission of making money work for everyone. 
• You are self-motivated and take ownership of your own performance. 
• You're keen to invest in your personal development and continuous learning - we’ll even support you in signing up for industry-recognised qualifications.

🙌What’s in it for you

💰£25,200 - £28,000 ➕ share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is based from home in the UK

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.Salary 💰 

The salary range for this role is £25,200 - £28,000. We will use a salary framework, as well as your performance during the interview, to benchmark your starting salary. To give you a rough indication on how we will decide your starting salary: 

£25,200  - £26,500 = Minimum 12 - 18 months in a regulated industry or other relevant financial services. A basic understanding of financial crime (which may have been gained through preparation for your interview).

£26,500 - £28,000  = Minimum 18 months in banking or other relevant financial services with direct financial crime experience working on tasks such as Transaction Monitoring or Screening + a recognised FinCrime qualification.Logistics:

This role will start on 22nd July, training runs from Monday to Friday 9am-5:30pm for 6 weeks. Please note that we do not allow holidays or appointments during training.

Shifts - 37.50 hours per week, 9am-5.30pm, including some weekends. 

🌈 The application journey has 2 key steps

• Initial application questions (please take your time, we read these carefully!)
• A remote interview consisting of a Values interview and Role-specific skills interview. 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.David, an AML Investigator, tell you more:

'Whilst working AML there is always something new to learn, we frequently receive multiple tasks that we need to objectively work through and try to understand what is going on with our customer’s accounts. I love the feeling of being able to understand what is going on by looking at all the data that we have and even if I don't, I need to figure out what piece of the puzzle we need to have a better picture of what the customer is doing. 

We work as a team and we always try to help each other whenever we can. I frequently jump into a meeting with team members that want a second opinion or are looking to improve on their performance within the role and give feedback where needed. I have also been the one that is looking to improve and gather more insight into an area of my AML tasks and know I can rely on my team members to help me. 

One of things that I love about what I do is that there are plenty of things to learn even once I had my training, learning new typologies and keeping watch for undiscovered typologies to protect our customers and Monzo. In AML there are constantly new challenges that come up because no two tasks are the same as every customer is different'.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.