Title: IT Asset and Configuration AnalystLocation: Wigan, United KingdomDivision: Managed Services

Reports to: Configuration ManagerAre you ready to drive digital transformation and innovation within a dynamic organization focused on delivering exceptional public services?Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?If so, we would love to hear from you!ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.OUR VALUESPartnership: we become one team and family with organisations, helping them to navigate change and stay agile.Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.Innovation: we bring together the right technologies and services to design solutions that work.Passion: we are passionate about - and dedicated to - public services and improving people’s lives.THE ROLEKey responsibilitiesThis is a vital role within Agilisys and will take the lead in ensuring development, maintenance & availability of Configuration Management Database (CMDB) for each client to track IT assets and configuration items (CIs).  Specific dutiesDepending on the project, you will need to be comfortable doing the following:

• Assist in creating and improving IT asset management policies, plans, and processes, particularly for new clients.
• Develop, maintain, and update the Configuration Management Database (CMDB) by creating and managing asset records, Configuration Items (CIs), and their relationships.
• Ensure the accuracy and quality of hardware and software assets within the CMDB by retrieving, analysing, and cleaning data from various sources.
• Conduct regular audits to ensure CMDB accuracy, and create reports and dashboards for stakeholders, senior management, and external audits to track performance and compliance.
• Coordinate with various teams and third-party suppliers to manage the entire lifecycle of IT assets, from procurement to disposal, within the CMDB.
• Work with internal and external teams to align asset management with contractual requirements and identify and implement improvements to processes and tools.
• Ensure compliance with policies and procedures, and conduct training sessions for other teams to promote best practices for maintaining an accurate CMDB.
• Import clean IT asset / CI data in Hornbill Service Manager CMDB and other ITSM tools ServiceNow, Support works. 

OpportunityAs a key member of our team, you'll be the driving force behind the development and maintenance of our clients' Configuration Management Database (CMDB). You will ensure the accuracy and quality of configuration data by retrieving, cleaning, and importing information from various sources, while also conducting regular audits and generating reports for stakeholders. The position also requires collaborating with multiple teams to improve asset management processes and ensuring compliance with company policiesABOUT YOUThe ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.The Ideal Candidate

• 5+ years of experience in IT asset and configuration management, with a strong understanding of ITSM principles and ITIL certification.
• Expert in designing and managing CMDBs using tools like ServiceNow and Hornbill, and proficient in data manipulation with tools like JSON, CSV, and the Hornbill Asset Import Utility.
• Proven ability to conduct regular audits of the CMDB and analyze data using tools like MS Excel or Power BI to create reports and share findings.
• Excellent communication skills for liaising with both technical and non-technical teams, clients, and senior management.
• Experience in developing and implementing IT asset management policies, and a strong understanding of the entire asset lifecycle, including procurement, supplier management, and secure disposal.

PROCESSSimply submit your CV.By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximize the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, color, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.