About HelloFresh

At HelloFresh, we change the way French people eat, thanks to our meal kits!

Our ambition? Revolutionize the everyday life of our subscribers, by promoting a more sustainable way of cooking and by helping them discover curated, creative and healthy recipes. The perfect mix between technology and gastronomy, for delicious moments with friends and family.

HelloFresh is present in more than 15 countries. France is a young market launched in 2019, and that is experiencing an impressive growth: we became leaders in our market in early 2021. All this makes it the perfect moment to join our team and lead a strong impact in one of the most promising French scale-ups!

How do we make all this possible? Thanks to a team of talented and dynamic food lovers, an amazing culture and DNA, and a stimulating work environment.

If you want to take part in this incredible human, international and entrepreneurial adventure, apply to one of our available positions and join us!

For our ambitious and growing team in France, we are looking for an IT Engineer, working in the IT team you will take a leading role in delivering world class support to all team members in France across a range of hardware and software.

You will bring a positive, can do attitude and creative mindset to solving technical issues within the France. After understanding the fast paced IT landscape you will grow to use your unique perspective and skills to solve any support requests that come through. Over time you will balance this work with the projects you think will impact the business and travel regularly to our sites across France to deliver a best in class service.  

• Be the first point of contact for any support needs that arise including onboarding/offboarding, access requests & troubleshooting
• You will manage our Workplace and Warehouse Technologies and implement best practices, improving processes, and defining new service standards to deliver exceptional support.
• Learn key IT principles alongside analytical skills used to build the ideal IT landscape
• Define and complete technical projects that will have a lasting impact on the company
• Gain a working knowledge of a range of platforms including Google Workplace, Azure, the Atlassian Suit and many more
• You'll proactively improve and automate processes, ensuring knowledge sharing and team efficiency by documenting all changes and new procedures

• A working knowledge of multiple operating systems (MacOS, Windows, iOS or Android) and latest hardware including corporate printing solutions. 
• An understanding of corporate software (Slack, Google Workspace, Azure, Atlassian, Snipe-IT, Intune, Jamf, SureMDM)
• Strong communication skills with the ability to translate tech talk for any user
• You are able to identify relevant information from a variety of sources and actively share them with your team and others. You contribute to streamline processes and tasks between your team and relevant groups. 
• A quantitative and analytical mindset and know how to use data as the basis of your decisions. 
• A positive proactive approach to tackling any issues without shying away from the challenges that arise
• The ability to travel to scheduled visits to other sites across the Nordics and if needed Europe to work with other members of the team and provide support to the business if required. 
• Experience with LAN, WAN and WLAN infrastructures
• Knowledge of FortiGate Firewalls, Cisco switches and Cisco Wireless
• A valid EU driver's license

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

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