In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner. 

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 3 countries in which Doctolib is established today (Germany, France, Italy).  

 

Missions :

Remote :

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. 
• Accompany the user from the opening of the ticket to its complete resolution
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement. 
• Propose automation or processes to improve user satisfaction 

On site :

• Being responsible of the IT Corner in our office in Berlin
• Meeting room management: test, update, replace hardware.

Possibility of evolution towards IT Support lvl 2 in a local team.

Competencies:

 

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork. 
• You know how to adapt to change and prioritize your daily tasks 
• You speak English

About Doctolib

Founded in 2013, Doctolib is one of the fastest growing e-health services in Europe.

We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients' experience, and strengthen cooperation with other practitioners. We help patients access healthcare easily, with online appointment scheduling, and teleconsultations.

Doctolib is also a group of passionate entrepreneurs who are transforming the healthcare industry.

 

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission