Everphone is the one-stop solution for corporate smartphones and tablets. As a leading device-as-a-service provider, Everphone handles device procurement, configuration, management, security, and replacement for businesses and organizations. The time this frees up for clients’ IT teams totals two hours per device. DaaS allows companies and their employees to choose their preferred smartphone from manufacturers such as Apple, Samsung, Google, and Fairphone. Everphone currently manages over 400.000 devices for more than a thousand companies, including international management consultancies and several DAX companies.

Founded in 2016 by Jan Dzulko, the company employs around 300 employees in Berlin, Munich, and Miami. Investors include Alleycorp, ApolloCapital, Cadence Growth Capital, signal Venture Capital, and T.Capital.

We are looking for an exceptional

IT Helpdesk Team Lead (w/m/d)

About the role:

We are seeking a highly skilled and customer-oriented IT Support Technician to join our team. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's information technology systems. You will provide technical assistance and support to our employees, troubleshooting hardware and software issues, and maintaining network infrastructure. The ideal candidate is a problem-solver with excellent communication skills, a strong technical background, and a passion for delivering exceptional IT support. As a team lead, you will lead a small IT team, develop strategic IT solutions, manage stakeholder expectations, and ensure optimal network performance.

What you'll do:

• provide training, mentorship, and support to foster the professional growth and development of team members,
• ensure the team meets all Service Level Agreements (SLAs) and deliverables, serving as the point of contact for SLA adherence,
• drive team efficiency by implementing best practices and streamlined processes,
• conduct technology training sessions for employees, ensuring they are equipped with the necessary skills to effectively use IT resources,
• manage stakeholder expectations and provide excellent communication and solutions,
• establish and maintain team metrics, ensuring they are consistently met and reported on regularly,
• handle license management and automate processes, including onboarding and offboarding tasks, as well as setting up and managing user accounts, permissions, and passwords,
• provide 1st and 2nd level technical support to end users by diagnosing and resolving hardware, software, and network issues,
• maintain and configure Google Workspace and Jira,
• utilize Unifi software and Ubiquiti Unifi extensively in the office environment,
• perform regular maintenance tasks, such as system updates, backups, and antivirus scans,
• maintain documentation of IT procedures, system configurations, and troubleshooting guides.

What you’ll need:

• 2-3 years of experience in a senior IT position with leadership potential,
• strong knowledge of computer hardware, operating systems, and software applications,
• familiarity with network infrastructure and protocols,
• experience with Windows, Linux, and macOS operating systems,
• excellent problem-solving and analytical skills,
• ability to work independently and collaboratively in a fast-paced environment,
• must be able to communicate effectively in English, both written and verbal; German is a big plus,
• proficiency in Google Workspace and Jira,
• experience with Unifi software and Ubiquiti Unifi,
• strong organizational skills and the ability to manage multiple responsibilities.

Don’t match all the criteria? Go for it anyway!

At Everphone, we are looking for passionate individuals with vibrant personalities. So if you're excited about this position, but don't match every single requirement—please apply anyway. You may well be just the right candidate for another position, if not this one, so go for it!

Benefits:

• a premium smartphone of your choice for personal use,
• 30 vacation days per year,
• a 30 € monthly budget in circula vouchers to spend how you like,
• a 300 € subsidy for public transport,
• two bright, modern offices in the heart of Berlin (Mitte and Kreuzberg),
• a dog-friendly office, where your four-legged friend is welcome to join you (Kreuzberg),
• a mental health program with Voiio access for personal and professional solutions, also open to family members 
• a dynamic work environment where you can actively help shape your own growth,
• a hybrid work model for more flexibility,
• access to the Everphone Learning Academy to promote professional development,
• a referral program with an up to 2000 € bonus,
• a company pension plan,
• social drinks- and karaoke night to get to know your colleagues better,
• a large open kitchen area with free drinks, snacks and fruit,
• a relaxation area with sofas and a quiet room to simply unwind.