At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2025? The direct digitalization and revolutionization of the market for tours, activities, and attractions.

And that's where you come in: We are looking for you as IT Operations Specialist (m/f/d) to drive us forward on this exciting journey.

This is a part-time (20h/week), maternity leave cover (1 year) position starting on 15.10.2024.

Hybrid or remote, the work setup choice is yours! Working students also welcome to apply! 

Your Day-to-Day

• Provide technical support to resolve hardware, software, and network issues for employees.
• Manage a ticketing system to efficiently track and prioritize support requests.
• Oversee software licenses and ensure compliance with licensing agreements.
• Collaborate with external vendors to source and maintain IT services, ensuring cost-effective solutions.
• Maintain and monitor IT infrastructure, including servers, networks, cloud services, and hardware.
• Proactively troubleshoot system performance issues and ensure network security with proper firewall and monitoring tools.
• Conduct regular security audits, vulnerability assessments, and manage incident responses.

We are a Good Match if You:

• are fluent in English (business proficiency).
• have proven experience in IT operations roles.
• have strong system administration skills (Windows, Linux, macOS).
• have networking expertise (LAN/WAN, firewalls, VPNs, routers).
• have the ability to diagnose and resolve technical issues quickly.
• have experience managing third-party service providers and vendors.
• have excellent communication skills, especially with non-technical staff.

Nice-to-Haves:

• Business proficiency in German.
• Familiarity with IT project management, including upgrades and migrations.

Perks and Benefits

• Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.
• 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).
• Public Transportation Subsidy: We cover more than 50% of your publictransportation costs in Germany.
• Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany.
• Annual Private Travel Subsidy: Receive up to €156 annually for private travel.
• Corporate Discounts: Enjoy discounts through partnerships with companies likeGetYourGuide.
• Flat Communication: Join a culture that values open communication andaccessibility between teams and leads.
• Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.
• Airport/Train Office Day: Work during travel if you’re unable to take calls.
• Extra Charity Day: Take an extra day of leave in the year for charity work.
• Child Sick Days: Receive 10 days of paid leave for child sickness.

Our Vision & Mission

Our future is clearly defined:

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.
• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 20-min. intro call with our recruiter, Mariam! 🚀