IT Operations Technician

Crunchyroll

Full Time

San Francisco, CA, USA

6 months ago

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About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About Crunchyroll

WE HELP EVERYONE BELONG. IT'S OUR PURPOSE.

Join our team, and help us shape the future of anime!

About the role

This is an exciting opportunity for anyone with a strong technical background and a track record of managing systems and communicating effectively with leadership and the users they support. You'll be instrumental in keeping the systems functioning while improving the layout, function, and structure of the work you support. Your work will enable strategic decision-making and think in scalability for every decision you make. The ideal candidate will also be comfortable with 2 or 3 of the below subjects that you would encounter in your daily work if you were to accept this role:

You have familiarity with Network hardware (Routers, Switches, Firewalls) and the ability to troubleshoot simple networking issues by applying concepts and basic command line tools.
You have worked with PCI-compliant systems
You have technical certifications in the domain of System Administration or IT Operations.
You have experience with AWS environments
You have experience in developing technical documentation or have experience giving presentations on technical topics
You have drafted and improved technical or instructional documentation for IT and End Users.
You are familiar with a scripting language (i.e. GAM, Python, etc.)

In the role of the IT Operations Technician, you will report to the IT Director, Operations.

We are considering applicants local to our San Francisco office.

About You

We get excited about candidates, like you, because...

Bachelors in Information Technology, Computer Science, related technical degree or equivalent experience.
2+ years of IT Operations experience with demonstrated experience in following and improving operational processes and best practices.
Admin-level experience with installing, configuring, and troubleshooting Apple and Windows computers.
Experience with issue-tracking software to prioritize your work.
Experience with Incident Management processes, including triaging, prioritizing, troubleshooting, documenting, and resolving issues in a timely manner.
Strong user-support experience and communicating effectively with non-technical and technical users.
Sensitivity toward handling and exposure of personal data and intellectual property.
Ability to follow Security best practices and policies. Identifies security issues and escalates to the appropriate team.
Strong written and spoken English proficiency.
Proficiency in communicating in person as well as over Slack or live meeting technologies.
Experience with a hosted or SaaS infrastructure and its configuration and maintenance.
Basic administration of at least three of the following: JAMF, Intune, Google Workspace, Okta, Slack, Zoom, Azure, Microsoft, Atlassian (Jira/Confluence).
Identity Management experience with resetting passwords and clearing account lockouts.

About the Team

Greetings from the Crunchyroll IT Operations Team!

We're a group of passionate individuals who thrive in a technical environment that is fun, dynamic and supportive. Our team is motivated by a shared love for innovation and problem-solving, customer service, and making every day an exciting adventure. We understand the importance of fostering a positive and collaborative atmosphere where everyone feels valued. Whether we're brainstorming new ideas, or tackling complex challenges, you can always count on having the team to face those challenges with you.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting-candidate-inquiries@crunchyroll.com before giving away any information.

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - San Francisco, CA$42—$48 USDAbout our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.