Our Opportunity:

Are you a tech-savvy animal lover who enjoys solving complex problems? We're seeking a friendly and proactive IT Support Specialist to join our pet-friendly office and help our team thrive!

The IT Site Support team serves a fundamental role in providing and implementing solutions to computer and network problems. Responding to and resolving employee issues, problems and queries relating to IT systems used throughout the organization. Taking receipt of escalated service desk support requests (by telephone, email, written and in person) and troubleshooting them, documenting, analyzing and resolving these requests. This is a superb opportunity for someone who wants to be part of a vibrant, dynamic and successful IT team.

What You'll Do:

• Keep our Windows and Apple desktop devices purring like kittens, ensuring our team can work efficiently and without disruptions.
• Provide paw-some support to our on-site employees, striving for a first interaction resolution that leaves our team members feeling wag-tastic!
• Analyze intermediate to complex problems and recommend hardware and software solutions as needed, making sure that our systems are running efficiently.
• Partner with specialty teams to provide quick, high-quality custom solutions when needed that are aligned with IT standards and controls. You'll work with our IT gurus to make sure our systems are always up to scratch.
• Accurately monitor and track hardware and software inventory following Chewy's IT Asset Lifecycle procedures. Making sure everything is in its place and accounted for.
• Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC's, desktop application software, and peripheral devices.
• Perform routine maintenance and inspections of our site's conference rooms and other IT related equipment, ensuring everything is in tip-top shape for our team's needs.
• Serve as an escalation point for all desktop related issues supporting the organization's incident management practices. You'll be the guru our team looks up to for mentorship and support.
• Provide mentorship, training and assistance to site support and service desk staff when workloads are high or where experience is required. You'll be the wise old cat teaching the kittens how to do things right.
• Quickly and professionally respond to second and third level technical support requests that come in via phone, e-mail and ticketing system and in person, making sure our team members feel supported.
• Take a proactive approach to providing immediate and long-term solutions to issues and anomalies, so our team can stay ahead of the game.
• Support departmental moves, adds and changes in and around the office, helping our team stay agile and adaptable.
• Participate in 24/7 support and on-call rotation. We know that pets don't always stick to a schedule, and neither do our tech issues!
• Must be available to work 8am to 5PM. We know that a healthy work-life balance is important.

What You'll Need:

• Minimum of 3 – 5 years experience providing technical support. We're looking for someone with experience under their belt who can hit the ground running.
• CompTia A+ or CompTia Network +, MS certifications such as MCSE, MCSA, and MCITP are a plus. We love to see our team members grow and learn new things!
• Jamf certifications are a plus. If you're already familiar with Jamf, that's great!
• Functional knowledge of Active Directory, Azure, Jamf and related services. You'll be working with these tools on a periodic basis, so experience is important.
• Experience administering Microsoft 365.
• Expert knowledge of Windows Desktop Operating Systems (Windows 11).
• Strong knowledge of the MacOS operating system, with Jamf knowledge preferred.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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