From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role…

We’re hiring an early or mid career IT Support Engineer who will join us with a view to progress into an IT Systems Engineer position. 

You’ll need to be based in our London office 3 days of the week on Wednesday, Friday, with one more day to be decided. 

What you’ll be doing…

• Providing end-user support to our 330+ person team. 
• Driving improvements to our new hire hardware procurement processes. 
• Growing your administration skills of the cloud-based tools in our tech stack (OKTA, Notion, Zapier, JAMF, Slack, and Google Workspace). 
• Developing your automation skills alongside Senior IT Support Engineers. 
• Providing hardware, AV, and event support. 
• Identify ways of improving self-service support. 
• Support for compliance framework projects in SOC2 and/or ISO27001. 
• Linux support. 
• Authorising application Access Requests and implementation.

We’d love to hear from you if you have…

• 1st/2nd line support experience in a Mac-based environment.
• 1st/2nd line support experience with Linux/Ubuntu 20.04/22.04
• Familiarity with the administration of the cloud tools in our tech stack (OKTA, Notion, Zapier, JAMF, Slack, JumpCloud MDM, Zoom and Google Workspace).
• A desire to develop your skills in automation. 

We’d be particularly excited if you have…

• Linux administration experience
• Familiarity with SOC2 and/or ISO27001

Our culture

At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here.

Our benefits

📍A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday.

💸 A competitive salary of £35,000 - £48,000 + stock options.

🏝 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over).

🏥 Private healthcare through AXA on a medical history disregarded basis, including mental health support through the Stronger Minds service. 

❣️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings. 

🚲 Cycle to work scheme.

🥳 You will join an established company culture with optional regular socials and company retreats.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.

👉 You can participate in a generous recruitment referral scheme if you help us to hire.

💻 The equipment you need to be successful in your role.