We’re VaynerMedia! We are a contemporary global creative and media agency built for the now. Born in social, our work is now full service, simply loving big ideas that connect and create real change for our clients business. We are independently owned, founded in 2009 with offices in London, Amsterdam, New York, Los Angeles, Singapore, Tokyo, Sydney, Bangkok, Kuala Lumpur and Mexico City. We are recognized for our work in Cannes Lions, the Clios, D&AD and The Webbies to name a few. 

Culture is our key and Empathy is how we build it. VaynerMedia EMEA is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time – PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In EMEA, we are proudly 250+, servicing multi-brands across the region.

We are creators, creative industry rogues and stars. We are not just on the internet; we are creating the stuff the internet and the world wants to see. We’re curious, hungry and passionate about what we do - and the people we do it with. We move so fast and make so much good stuff it's tough to keep up with. And we need more folks just like us, the unconventional, less-obvious, unseasoned (or over seasoned) creative pros. But above all - passionate makers and culture shakers.

The PITCH.

Vaynermedia EMEA is looking for an IT Support Analyst to join our growing IT Team. You will be assisting the Regional IT Manager with the day-to-day technology needs of our full-service digital agency in our brand new EMEA HQ, based in Farringdon. 

In this role, you will be assisting with the deployment and support of Apple Mac hardware (and a few PCs) mainly across EMEA, with helpdesk support to the global organisation of over 1000+ users. We’re looking for someone who is driven and will be the first point of call with supporting our Mac users in an enterprise environment, with emphasis on assisting AV needs for our London Town Halls streamed across EMEA. This is a fantastic first line opportunity to elevate you forward in your IT career. 

Are you the IT superhero we’re looking for?

Here’s where you come in…

• Deploy and troubleshoot Mac and Windows computers for our new London HQ
• Weekly IT Orientations for new onboards and the retrieval of offboard equipment
• Performing Hotdesk Inventory management on equipment, wiring, and accessories
• Arrange service for broken equipment and perform minor software repairs
• Set up User accounts for new and existing employees on our core platforms
• Assist resolving issues via VaynerX’s ticketing system for all global offices when necessary
• Ensure all conference room AV kit and room schedulers are functional
• Follow and enforce policies established by the global VaynerX IT team
• Report to regional IT leadership on office networking/ power related issues

We treasure Personality and Experience yet we do know that these qualifications lead to what WE KNOW as a success:

• Some experience (c1-2 years) with IT technical support or similar customer service experience; Mac focus is required
• Experience with AV Setup and live events is preferred
• Confidence with supporting executive level members with in-house client meetings
• Some experience with Windows PCs, Microsoft Office, G Suite, and Adobe products
• Strong technical ability, excellent customer service skills and excellence in multi-tasking
• The ability to adapt to change and work through ambiguity
• Strong attention to detail and laser focus on IT processes
• Ability to work as part of a global team, but with limited local supervision

Here’s how We Support You

We regularly review our benefits and are committed to providing a comprehensive programme for our people.

• Unlimited Holiday + 1 Day Birthday Leave
• Perkbox (online discount platform with 250 perks available)
• Journey EAP - proactive and crisis support with life concierge services
• Enhanced Parental Leave
• Unlimited Coaching sessions, which can be private and team class sessions
• Cycle to work scheme
• Employee Assistance Program (Financial, Mental and Physical Wellbeing)
• Cash Plan with Medicash - Level 1 cover, option to add partner, 4 children can be added for free
• Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras
• Life Assurance
• Income Protection
• Group Personal Pension

What you SHOULD KNOW about VaynerMedia

Think 'lab' and not 'agency'. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft.

We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that.

We work together, in person. We’ve found that working 4 days a week from the office fosters the best collaboration, mentoring, shared learning, and a strong team culture. We are creative and also understand that ‘office’ doesn’t always mean ‘office’ - whether that’s working on location at a shoot, from an art gallery to get inspired or side by side with the client.

Wherever the location, being together is when the magic happens. Flexibility is always a conversation we are open to having, as we appreciate the importance of balancing life inside and outside of work.

Our environment (and pace) feels much more like a start-up than most agencies. Hopefully that, and the opportunity to collaborate with our talented and enthusiastic crew and work with big brands excites you, as it does us!

We can’t wait to meet you.

VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. 

Candidates must be authorised to work in the U.K.