At HelloFresh, we want to change the way people eat. Over the past 10 years we've seen this mission spread around the world and beyond our wildest dreams. Now, we are the leading global company in the meal kit delivery market. 

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of encouraged and empowered home cooks that expands across the globe. We are one of the fastest growing meal kit businesses and are active in 17 different countries across 3 continents. In the US, our growth trajectory and expansion has been phenomenal. We have launched facilities across the country and have recently added Factor  to our team!

We are proud of our collaborative culture. Our diverse FreshFam enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

If you would like to join a dynamic and highly motivated team and work in a high-growth industry where you can have an impact and make a difference every single day, then join us!

S’more about the team

We are looking for an IT Support Engineer who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.

Reporting to the Senior Manager, Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for all Canadian Operations, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. Even though your primary location will be at our Abbotsford Facility, you will still work to support all users, locations and brands across Canada. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.

Lettuce share what this role will be responsible for

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Canada employees. Maintain our office and some DC’s hardware landscape including device and license management
• Deploy new hardware, software and accounts to our employees
• Help transform the IT Support department by implementing automation and new workflows
• Contribute to ongoing system and process documentation efforts
• Be the go-to-person regarding audio/video-systems and event-livestreams

Sound a-peeling? Here's what we're looking for

• Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
• 3-5 years’ experience in a technical support or helpdesk role
• Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf or another MDM system and AWS
• Thorough knowledge of computer maintenance (MacOS, Windows, Linux)
• Service-oriented mindset and get a kick out of helping other people out
• Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)
• Willing to travel across Canada to not only support different functions of the Canadian sites, but for team building/training.

Let’s cut to the cheese, this is why you'll love it here

• A competitive salary and company benefits
• 75% discount on HelloFresh and Chefs Plate boxes
• Partial top-up for parental leaves
• We trust and support you - take ownership of your work and push your ideas from inception to execution
• We want to see you grow - we support your career progression and provide learning and development opportunities
• We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams.