HelloFresh has been recognized as the #7 Best Place to Work in the list of Multinationals 2023 by Great Place to Work Netherlands! 🎉 Check out our amazing team and office here and learn more on our socials On LinkedIn and Instagram! Ready to join our team?

🍋 This is how you’ll change the way people eat forever

We are looking for an IT Support Engineer in Amsterdam who will be the central point of contact for providing IT support to a diverse team at the crossroads of technology and food.

Reporting to the Senior Manager Information Technology, you will be an essential part of our Technical Support Team. Whether you're responding to incidents or pro-actively working to build a better Helpdesk, you will be responsible for providing core IT Support for all Benelux Operations, ranging from SaaS applications, hardware/software support, user onboarding and training, documentation and continuously striving to empower and enrich our users. As part of the Information Technology team, you will play a key role in promoting employee productivity by providing robust, knowledgeable and timely service.

🥑 This is how you’ll make an impact

• Be the face of the IT Support team and provide Tier 1 and Tier 2 support to all HelloFresh Benelux employees. 
• Maintain our office, last mile locations and some DC’s hardware landscape including device and license management
• Deploy new hardware, software and accounts to our employees
• Help transform the IT Support department by implementing automation and new workflows
• Contribute to ongoing system and process documentation efforts
• Be the go-to-person regarding audio/video-systems and event-livestreams

🍉 These are the ingredients you’ll bring to the team

• Bachelor's degree in Information Technology, Computer Science or relevant experience. (IT-related certifications are desirable).
• 3+ years’ experience in a technical support or helpdesk role with a strong focus on IT Service Delivery, Change Management and Incident Management
• Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory and InTune, Jamf or another MDM system
• Thorough knowledge of computer maintenance (MacOS, Windows)
• A positive proactive approach to tackling any issues without shying away from the challenges that arise. In this you prioritize your assignments as well;
• A quantitative and analytical mindset and know how to use data as the basis of your decisions;
• You’re service oriented and get a kick out of helping other people out and of course, you’re a team player!

🥕 This is our recipe 

• Freedom to initiate, execute and implement your own ideas
• The opportunity to engage and collaborate with our colleagues across the globe
• Learning and development opportunities including a personal development budget
• 24 holidays per year, plus 1 day per additional year of work
• A hybrid work setup, with a budget to help set up your home office
• Flexibility to work abroad
• Reimbursement of travel expenses to the office 
• A discount on your weekly HelloFresh and/or Green Chef box
• Our FreshEnergy program including bootcamp, yoga, boxing, Headspace subscription, a collaboration with OpenUp for your mental wellbeing, webinars and other events
• Multiple ways of getting to a work-related appointment, for example by using our company cars or a MyWheels car
• Discount on your ClassPass subscription, and a discount for your gym membership via Bedrijfsfitness Nederland 
• Discount on your additional health insurance through Zilveren Kruis 
• Healthy lunches, fruit and snacks in the office 
• Monthly pension scheme 

🌱 Grow your career at HelloFresh 

A career at HelloFresh is an opportunity to make an impact in a world-leading meal-kit company. Through our Learning Never Stops core value, we empower you to take your career development to your highest potential…but we don’t just want to say it, we want to show it too. 

Check out some amazing growth stories here: 

• Joran van der Hel’s journey from driver to Ground Operations Manager
• Nick Beeks’ journey from Junior Field Marketing Manager to Offline Growth Marketing Manager 

🍍 Hungry for more?

• Apply with your CV and a strong motivation to join us (In English please)
• If we see a match, you’ll have a video call with one of our recruiters to share more about what you can bring to the team. 
• Next up is an in-person interview with the hiring team to get to know you better and dive into more detail of your skills and how you are going to make an impact. 
• Lastly you’ll have a conversation with someone from our Leadership team