We are looking for an IT Support Specialist to join the IT Support team in Nantes. As an IT Support Specialist, your mission will be to provide technical support to Doctolibers working across Germany, France, and Italy. You'll be responsible for resolving escalated IT incidents, ensuring seamless technology operations, and enhancing the user experience through proactive problem-solving and collaboration with global teams. Your work will directly enable our teams to focus on our mission of improving healthcare for all.   Your responsibilities include but are not limited to:

• Providing IT support to users both on-site and remotely
• Delivering level 2 support for incidents escalated by the service desk, working closely with them to resolve issues in a timely manner with a focus on user satisfaction
• Collaborating remotely with IT teams based abroad and working alongside internal squads
• Escalating and tracking tickets to other support teams (Security, Technical Services, etc.)
• Documenting resolution processes and maintaining an up-to-date table of known incidents and problems
• Proactively proposing automation or process improvements to enhance user satisfaction and drive continuous improvement

Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You could be our next team mate if you:

• Hold a BTS, BA (Hons), or equivalent higher education degree in IT or a comparable technical background
• Have 2+ years of experience in an IT support position
• Have hands-on experience supporting core systems and account management tools such as MS Azure AD, Intune, and Google Workspace
• Are experienced in network configuring and troubleshooting (Cisco Meraki)
• Are fluent in English with excellent written and verbal communication skills

Now it would be fantastic if you:

• Have experience managing and troubleshooting events and meeting room technology (Zoom and Google Meet)
• Have contributed to IT projects and demonstrated strong initiative and problem-solving skills
• Are rigorous, organized, and autonomous while maintaining regular communication with your manager

What we offer

• Free comprehensive health insurance for you and your children
• 25 days of paid vacation per year, plus up to 14 days of RTT
• Free mental health and coaching services through our partner Moka.care
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• 50% reimbursement of your public transport subscription
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support

The interview process

• Call with recruiter 
• Hiring Manager Interview 
• Technical interview 
• At least one reference check
• Offer ! 

Job details

• Permanent position
• Full Time
• Nantes
• Start date: as soon as possible
• Compensation: fixed + bonus on objectives (according to your profile)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click here: Germany | France | Italy | Netherlands. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.