About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

At GoCardless, the IT team is focused on creating a frictionless, empowering experience for every employee. From onboarding onwards, we aim to equip teams with reliable tools, responsive support, and the confidence to work independently and securely. As an IT Technician based in our Riga office, you’ll be a visible and approachable member of our global service desk team. You'll staff our in-person Tech Bar, providing first-line technical support, resolving hardware and software issues, and helping colleagues get the most out of the tools they use every day. Your role is key in ensuring a smooth day-to-day experience for all GoCardless employees.

What excites you 

• Supporting and troubleshooting macOS devices, Google Workspace, and other SaaS tools is something you're confident and enthusiastic about.
• You genuinely care about creating a positive, efficient experience for every user who turns to IT for help.
• You enjoy problem-solving, whether it's a quick fix or a tricky issue that requires digging deeper.
• You work well independently, managing your own queue and priorities, while also contributing to the wider team’s success.
• You’re comfortable communicating clearly, both in person and in writing, and you create documentation that others can easily follow.

What excites us  

• You’re committed to your professional growth - you’ll have regular check-ins with your manager, access to coaching, and a dedicated learning and development team.
• You want to jump into a clear career path with opportunities to progress within IT, supported by our internal competency framework.
• You take ownership - you’ll be trusted to lead solutions from start to finish, including identifying problems, designing fixes, and maintaining improvements.
• You prioritise balance - work is important, but so is rest, and we strive to support a healthy and sustainable rhythm for our team.

Salary range - the expected base salary range for this position is between €1800 - €2700 (gross).

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Adaptive Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.