People Partner

At HelloConnect, you will be part of a dynamic team in Puerto Princesa, Palawan that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

A primary focus of this position will be the role of the Human Resources Business Partner (HRBP).– Site Point of Contact (POC) is the strategic HR lead for the Palawan site. This role advises site leadership, manages employee relations, ensures compliance with Philippine labor laws, delivers HR programs, and aligns with corporate HR strategy. The HRBP translates business objectives into people strategies and ensures effective, consistent implementation of all HR processes, governance, and employee lifecycle activities.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

 Strategic HR Partnership 

• Partner with local and global operations leadership to develop and execute workforce   strategies aligned with business goals. 
• Provide expert advice on organizational design, workforce planning, talent development, and succession planning in line with global policies and standards. 
• Drive employee engagement initiatives tailored to site needs. 
• Analyze HR metrics (attrition, absenteeism, engagement, productivity) and recommend data-driven interventions. 

Site HR Operations (POC Function) 

• Serve as the primary HR representative for the Palawan site. 
• Ensure smooth execution of end-to-end HR lifecycle processes: 

    ○ Recruitment coordination with the Talent Acquisition Team 

    ○ Onboarding & offboarding 

    ○ Performance management 

    ○ Compensation & benefits administration 

    ○ Timekeeping and attendance oversight

• Act as liaison between corporate HR functions (Talent Acquisition, Payroll, C&B, L&D, Compliance) and site operations. 
• Support site audits and ensure documentation readiness.

Employee & Labor Relations 

• Manage employee relations cases including investigations, disciplinary processes, and conflict resolution. 
• Ensure compliance with the Philippine Labor Code and DOLE regulations. 
• Handle grievance management and serve as an escalation point for workplace concerns. 
• Promote a culture of respect, accountability, and inclusion.
• Represent the company in administrative hearings, if required. 

Compliance & Governance 

• Ensure full compliance with: 

      ○ Philippine Labor Laws 

      ○ DOLE requirements 

      ○ Company Code of Conduct 

      ○ Internal HR policies 

• Maintain accurate employee records across HR systems and ensure audit readiness. 
• Support internal and external audits as required. 
• Monitor and mitigate HR-related risks at site level.

Talent & Organizational Development 

• Partner with leadership to identify capability gaps and training needs. 
• Support leadership development initiatives. 
• Facilitate annual global performance cycle and performance calibration discussions. 
• Drive succession planning and retention strategies.

• Champion company culture at site level. 
• Lead local employee engagement surveys and action planning. 
• Organize site-level HR initiatives, wellness activities, and recognition programs. 
• Support change management initiatives. Key Performance Indicators (KPIs) 
• Attrition and turnover rate within acceptable threshold 
• Maintain or improve employee engagement score 
• Timely resolution of ER cases based on established turnaround times 
• Zero major labor compliance violations 
• Audit readiness score 
• Leadership satisfaction rating.

What you’ll bring

• Bachelor or College Degree in Human Resource Management, Psychology or equivalent. 
• Minimum 5-7 years of progressive HR experience. 
• At least 3 years HRBP experience or generalist role
• Must have wide experience on government transactions and compliance to labor law.  
• Experience in compensation and benefits design programs for employees across rank is an advantage. 
• Strong knowledge of Philippine Labor Code and DOLE processes. 
• Proven experience in ER case management and investigations. 
• Strong stakeholder management and influencing skills. 
• Data-driven mindset with HR analytics capability. 
• Excellent communication and facilitation skills. 
• High level of integrity and discretion. 
• Willing to be relocated in Puerto Princesa City, Palawan

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

Palawan (L1-188 GF Mall Expansion Area, Robinsons Place Palawan, Puerto Princesa City, Palawan)                

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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