Junior Customer Success Manager - DE - on-site 

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will be responsible for building and maintaining successful client relationships.

What you’ll do:

• Conduct POS training webinars and ensure activation of card reader accounts and other products, as well as hardware setup
• Make proactive activation calls to encourage merchants to start transacting with necessary products
• Retain and grow the merchant portfolio by leveraging existing relationships to identify upselling and cross-selling opportunities (e.g., POS, card reader accounts, business accounts)
• Handle merchant complaints and escalations, collaborating with support and other departments to resolve issues effectively
• Monitor take rate, usage, and health score data to ensure retention, conduct outbound relationship-building calls, and address churn by understanding and addressing merchant concerns

What we’re looking for:

• Demonstrated experience in sales and upselling to drive business growth
• Excellent verbal and written proficiency in both German and English
• Strong organisational skills to manage multiple tasks and priorities effectively
• At least 1 year of experience as a Key Account Manager, Customer Success Manager, or Sales Agent
• Proven track record of consistently meeting or exceeding KPIs.

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.