Who we are: 

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

As a Customer Success Manager, you will be responsible for building and maintaining successful client relationships.

What you’ll be doing in this position:

• Engage with merchants hen expected behaviour deviates from the norm through outbound calls/emails to retain the business and prevent churn
• Provide routine checkups to satisfied merchants 
• Target merchants who have sub-optimal setups to upsell or replace new products
• Ensure new merchants are properly activated within a defined time 
• Encourage merchants to properly adopt our product suite
• Guarantee that merchant's queries are resolved on time

You’ll be great for this position if you have:

• Sales/upselling experience
• Excellent verbal and written communication skills in English and German
• Excellent organisational skills
• 1-2 years experience as a KAM, CSM/Sales agent

Why you should join SumUp

• Join a truly global SumUp team of 3200+ people from 80+ countries, spread across 4 continents
• A dedicated annual Learning & Development budget for advancing your career through further education
• A corporate pension scheme 
• You'd enjoy other great benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidized office lunches and other location-tailored benefits, Babbel language platform subscription and more
• You’ll attend global offsites and/or hackathons.

This is an on-site job.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.