At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Learning Operations Program Specialist

 

Why we have this Role

Qualtrics is seeking a Learning Operations Program Specialist to own and improve our team’s operations, cultivate vendor relationships, manage our tech stack including our learning management system, and manage our customer and employee communications. 

 

How You Will Find Success

You will ensure that our team delivers an amazing customer experience, as well as high-quality training content at scale. Do you love process improvement, care about efficiency and delivering amazing customer experiences, and want to work at a fast-growing tech company? If so, this could be the job for you.

 

How You’ll Grow

Part of the Product Marketing team at Qualtrics, the Xccelerate Team builds and delivers services that drive usage, renewal, and expansion by enabling customers to become Experience Management experts. The team works with thought leaders and experts at Qualtrics to democratize Qualtrics’ point of view on how to execute Experience Management. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers’ success and Qualtrics’ bottom-line growth.

 

Things You’ll Do

• 60% - You will support our eLMS and other tools that equip Qualtrics customers and employees with digital product enablement content, certification programs, and webinars.
• 20% - You will communicate with internal and external customers to answer questions, assist with invoicing, investigate technical issues, and improve the customer experience.
• 10% - You will innovate on current processes and actively seek ways to improve the team’s efficiency.
• 10% - You will work cross-functionally with other departments and key leaders to ensure alignment and success across the organization.

 

What We’re Looking For On Your Resume

• 2-4 years of experience in Digital Operations, Digital Workflows, Process Optimization, and/or related fields
• Exceptional Writing Skills: Strong command of the English language, with impeccable grammar, spelling, and punctuation. 
• Fast learner with technical aptitude that enables you to gain expertise across our systems, processes, and robust tech stack
• Prior experience with Skilljar and Salesforce a plus
• Exceptional attention to detail, very strong organizational skills and ability to be inventive
• Excellent problem-solving skills and a history of driving efficiency within an organization
• Track record of prioritizing and managing projects and following through on issues in a timely manner
• Professional attitude and demeanor when interacting with others and a demonstrated willingness to go above and beyond for customers
• Ability to communicate ideas effectively and rollout processes to a global team.
• Thinks globally first, always designing processes for scale, longevity, and simplicity.

Our Team’s Favorite Perks and Benefits

• Competitive salary and performance bonuses
• Wellness Reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Annual Experience bonus to be used for an “Experience” of your choosing
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
• Free food and drinks, and amenities like massage chairs, table tennis, and more

Please note: The Product Content Studio serves the Global Product Marketing Organization, and the content produced is in the English language. We ask that candidates apply with a resume in English.

Must be legally authorized to work in the job location without Qualtrics sponsorship now or in the future.

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.