Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

As the Knowledge and Technical Enablement Director, you will play a critical role in building out the Enablement Team’s learning experience and technical enablement infrastructure & programming. We see this role as an opportunity to contribute greatly to the company’s culture of continued learning and growth, while actively influencing the way sellers, partners and customers experience enablement. The successful candidate will demonstrate an ability to conceive, develop, produce and present high-quality, pixel-perfect digital deliverables that support impactful sales, partner and technical enablement programs. All of this impactful work will be delivered while working collaboratively with cross-functional stakeholders to ensure programs and assets are scalable, repeatable and measurable across our audiences.

What You'll Do:

• Lead and build out our Learning Content and Technical enablement functions on the Fastly Sales Enablement team
• Create inclusive and scalable training programs that use industry best practices and adult learning theories to enhance the revenue, partner and customer organizations initial onboarding and continuous learning experiences
• Create and scale out an ‘on demand’ resource center of micro video enablement assets aimed at leveling up employee, partner and customer engagement and help to elevate the level of product knowledge across the team
• Develop team and individual KPIs to evaluate and report on the effectiveness and success of training/content initiatives
• Leverage data and needs assessments to drive improvements with our onboarding and ongoing training programs, support processes, and knowledge base (CMS) content
• Deliver enablement and learning programs/assets to sales, partner and customer audiences via various methods (in-person, virtual, video, web), adjusting delivery based upon audience type, level, class size, content, etc.

What We're Looking For: 

• 5-7 years of experience building and leading learning/content teams in a rapidly scaling organization, preferably supporting a SaaS product led growth company
• Proven track record of developing instructional and curriculum design for remote and hybrid work environments with an in-depth understanding of virtual-based learning methodologies
• Strong written and verbal communication skills, with the ability to turn complex ideas into easily understood concepts
• Experience and expertise with Learning Management Systems (HighSpot) and Project Management (Trello)
• Exceptional technical/non-technical coaching skills and a desire to empower others to do their best work
• Fundamental understanding of single sign-on (e.g. Okta, OneLogin), directory services (Active Directory, LDAP), server administration and management, networking, cloud, and on-prem storage
• Has the ability to work independently in a remote environment (detail oriented, balance multiple project/tasks, meet deadlines, and quickly learn new systems), with travel as needed

We’ll be super impressed if you have experience in any of these: 

• ATD Master Instructional Designer Certification or equivalent
• Experience in systems engineering and deep understanding of workplace and enterprise technologies (e.g. Windows, macOS, Linux/UNIX command-line, basic shell scripting)
• Experience working with or for various channel partners (managed service providers, value added resellers, etc.)

Work Hours: 

• This position will require you to be available during core business hours. 

Work Location and Travel Requirements: 

This position is open to the following office location:

• New York City (This is a HYBRID role working from the NYC Fastly office approximately 2 days/week)

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

This position may require travel as required by your role or requested by your manager.

Salary: 

The estimated salary range for this position is $181,220 to $226,520.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), an open vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2023, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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