Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The ACC KYB consultant will be responsible for operational processes associated with  the Know Your Customer/Know Your Business (“KYC” and “KYB”) program ensuring adherence to regulatory standards. The role requires knowledge and experience in the onboarding and ongoing monitoring requirements under KYC regulations; specifically those  related to legal entities, including those with more complex organizational structure(s) requiring identification and verification.  

The Difference You Will Make:

This individual will be responsible for managing day-to-day KYB cases, ensuring all legacy and new Host onboarding due diligence reviews are conducted in accordance with global regulatory requirements and internal policies. The role involves working with various teams conducting KYC reviews, managing escalations, and liaising with stakeholders across the business to ensure compliance with KYC/KYB standards. Due diligence reviews will require use of various tools to review the Legal Entity Hosts’ business & ownership structure, expected platform activity, payments attributes, transaction activity and other attributes as applicable. Consultants are required to follow documented procedures, but are expected to use critical thinking and subjectivity in these reviews due to the variety of Host types in scope. 

The ideal candidate should  have extensive hands-on experience in executing Simplified Due Diligence (SDD), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) processes for both individual and business clients. This role requires end-to-end ownership of the customer due diligence lifecycle, from onboarding to periodic reviews, with a strong focus on accuracy, regulatory compliance, and excellent customer interaction.

A Typical Day: 

• Conduct Customer Due Diligence reviews of legal entities including adverse media, open source investigation, transactional analysis, critical thinking, and ability to draft detailed narratives highlighting Compliance-related risks.
• Perform end-to-end KYC activities for individual and business clients, including onboarding, ongoing due diligence, trigger reviews, and offboarding.
• Take full ownership of client relationships from a KYC perspective, including handling client queries and managing escalations effectively and timely.
• Analyze and interpret complex ownership structures (e.g., layered entities, trusts, cross-border holdings) to identify Ultimate Beneficial Owners (UBOs) and Controlling Persons.
• Detect and escalate red flags and suspicious activities, working closely with internal stakeholders such as Compliance, Legal, and Risk teams.
• Handle ad hoc and complex KYC requests, providing tailored responses and client-centric solutions.
• Make direct calls to clients to obtain required information/documentation or clarify discrepancies—resolving issues in real-time with professionalism and efficiency.
• Liaise with Market Manager for Large Host Onboarding and relationship management
• Support quality assurance and audit processes by maintaining high standards of documentation and evidence.
• Stay updated with changes in regulatory requirements, AML laws, and internal policies, ensuring the application of current rules in daily operations.
• Collaborate with cross-functional teams (Compliance, Product, Ops, etc.) to streamline processes and improve customer experience.
• Act as an SME for the KYC process, mentoring junior analysts, contributing to training programs, and leading process improvements.

Your Expertise:

• Bachelor’s degree in Business, Finance, Law, or related field. AML or compliance certification (e.g., CAMS, ACFCS) preferred.
• 5+ years of solid experience in KYC, AML, or customer due diligence roles.
• Proven expertise in handling SDD, CDD, and EDD for a wide range of customer types and risk profiles.
• Strong knowledge of global regulatory frameworks (FATF, EU AML Directives, BSA/USA PATRIOT Act, etc.).
• Experience working with complex entity structures, including trusts, Charities, SPVs, offshore entities, and cross-border clients.
• Exceptional analytical and investigative skills with attention to detail.
• Excellent verbal and written communication skills; comfortable in conducting client calls and professional interactions.
• Ability to handle pressure, multitask, and meet tight deadlines in a fast-paced environment.
• Experience using KYC platforms and tools such as WorldCheck, LexisNexis, Dow Jones, or similar.

Preferred Attributes:

• Hands-on experience in a global banking, fintech, or financial services environment.
• Knowledge of G-suite products and applications.
• Strong stakeholder management skills, especially in handling escalations and providing clear resolutions.
• A proactive mindset with the ability to take initiative, solve problems, and drive process improvements.
• Prior involvement in KYC remediation or regulatory change projects.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.