About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

The KYC (Know Your Customer) Representative plays a vital role within the compliance department of an organization, ensuring that all regulatory requirements are met and that the company remains protected from financial crimes such as money laundering, fraud, and terrorist financing. As a KYC Representative you will be responsible for performing due diligence on new and existing clients, maintaining accurate and up-to-date records, and ensuring that customer information is consistent with regulatory standards.

Location: Hong Kong

What you’ll be spending your time on:

Client Onboarding and Due Diligence

• Conduct thorough verification: review client’s information and documents, using a combination of internal policies and tools
• Compliance checks: perform checks against global sanction lists, politically exposed persons (PEP) databases, and adverse media sources
• Ensure process is followed: comply with all established transaction processing policies and procedures and maintain a level of vigilance and alertness to suspicious transactions
• Case investigations: proactively escalate issues and propose solutions to enhance customer experience and service levels

Collaboration and Communication

• Cross-departmental collaboration: work closely with other departments to ensure a unified approach to compliance
• Client communication: maintain clear and professional communication with clients throughout the KYC process, addressing any questions or concerns they may have
• Team player: participate in team meetings to align with the needs of internal and external customers

For this role you must have

• Relevant qualifications (ACCA, CPA, CAMS, ICA, BS/BA)
• Minimum of 3 years of experience in a KYC, AML (Anti-Money Laundering), risk or compliance role
• Experience working in banking, compliance/risk/AML function, or fintech industry
• Excellent written and verbal communication skills in English
• Excellent written and verbal communication skills in Japanese/ Korean

Who we are: Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.