Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Location

Bangalore, India

What you’ll be spending your time on:

• Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors.
• Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.
• Conduct Video KYC as part of the customer onboarding process.
• Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead.
• Proactively escalate issues and propose solutions to enhance customer experience and service levels.
• Assist the Supervisor/Team Leader with case investigations.
• Participate in team meetings to align with the needs of internal and external customers.
• Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.
• Exhibit logical thinking and be a creative, proactive team player.

For this role you also need the following:

• Bachelor’s degree
• 2+ years of experience in KYC
• Experience working in the payment industry/risk management
• Familiarity with India KYC review
• Willingness to work in the office all 5 days a week (Work from Office Model).
• Service-oriented approach with great communication skills.
• High attention to detail and patterns with strong analytical skills
• General knowledge of computers and Microsoft Office applications
• Capable of multi-tasking and working under targets
• Solution-focused and proactive in problem-solving.
• Strong sense of ownership and responsibility
• Proficiency in English is a must and Hindi is a plus.
• Candidates with less than 30 days' notice period or Immediate availability is preferred. 

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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