Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

KYC Representative

Shanghai, China

What’s the job?

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

Key responsibilities: 

• Review and approve customers’ onboarding and additional services request with Payoneer as part of KYC (Know Your Customer) process
• Follow up the escalations from contact center and continue to support the customer journey with Payoneer
• Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner
• Identify potential issues/opportunities from the daily work and escalate to manager for further follow-up
• Assist and engage in additional projects/tasks assigned

We’re looking for:

• Strong customer-centric service mindset and skill
• Good oral and written communication
• Good learning agility

• Good English verbal and written skill
• Native mandarin speaker (or close to native)
• Strong working knowledge of Microsoft Office
• Able to work under pressure with time constraint
• KYC knowledge will be a plus

Qualifications:

For Payoneer internal candidates:

• 2+ years working experience, with minimum 1 year tenure in Payoneer CC or Ops roles
• Good performance and reference check from line manager

For external candidates:

• College degree or above
• 2+ years working experience

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