Title: Laptop Deployment Support Engineer

Location: Reading (5 days a week) 

Division:  Managed Services 

Reports to: Field Services Team Leader / Head of Projects 

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? 

Do you want to have the opportunity to co-ordinate a rollout of 360 Windows 11 laptops and work with end users to make their experience flawless? 

If so, we would love to hear from you! 

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

OUR VALUES 

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about - and dedicated to - public services and improving people’s lives. 

THE ROLE 

Key responsibilities 

The Windows 11 Deployment Support is a vital role for this project, and this role will be critical in the final phase of a Windows 11/Modern Management project.  

Specific duties 

Depending on the project, you will need to be comfortable doing the following: 

• Collaborate with internal teams and client leads to facilitate the deployment of 360 laptops.
• Assist users in setting up laptops using Autopilot.
• Address user inquiries and provide support as needed.
• Interact with customers to ensure a smooth deployment process.
• Escalate issues on behalf of end users to appropriate teams for resolution.
• Deliver progress reports and updates throughout the deployment process.

Opportunity 

The successful candidate will be key in delivering this project to completion, and pave the way for the next phase of the rollout. 

ABOUT YOU 

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. 

The Ideal Candidate 

You should have a good understanding of Windows operating systems from Win10 and 11, as well as a good awareness of the Microsoft 365 stack and Active directory. You must be able to translate technical knowledge and fixes into easy-to-understand business language. 

You need to have a flexible approach to work and workloads, have excellent inter-personal skills and the ability handle work pressures. You should be willing to actively share expertise with others, through mentoring and knowledge management. 

WHAT WE CAN OFFER YOU: 

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. 

PROCESS 

Simply submit your CV. 

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. 

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. 

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.