As the Lead CRM Manager, you will be responsible for driving our email creation and delivery activities. You will work closely with various teams to effectively target our audiences, including Doctolib employees, patients, prospects, and professional users.

Your responsibilities include but are not limited to:

• Taking charge of the targeting strategy to ensure the right message is sent to the right person at the right time, utilizing Braze segmentation tools and SQL language.
• Collaborating with the design team to create and maintain email templates using the Braze drag and drop editor, Liquid language, and HTML email.
• Ensuring email campaign deliverability.
• Maintaining user journeys by continuously documenting our email sequences.
• Tracking and analyzing campaign performance to optimize results.
• Collaborating with the data team to manage and improve variable availability in Braze, requiring proficiency in SQL.
• Facilitating the community of email creators at Doctolib.

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if: 

• At least 5 years of experience as an Emailing Expert, with a strong focus on HTML.
• Specialization in Braze, with a deep understanding of Liquid language and deliverability challenges.
• Proficiency in data management, particularly in SQL (minimum intermediate level).
• Ability to work collaboratively in a team and engage a community.
• Fluent in French and English, Italian or German is a plus.

• Employee share plan for every Doctoliber (BSPCE)
• Free Health Insurance for you & your family
• Quarterly or monthly bonus (based on your position)
• Up to 14 days of RTT (except for Customer Care)
• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• Lunch voucher with Swile card
• Work Council subsidy to refund part of sport club membership or creative class
• Bicycle subsidy
• Reimbursement of public transportation or company car (only for Field Sales)
• Relocation support for international mobilities
• Slean voucher for home-office furniture

• 45’ ITW with the Talent Partner
• 60’ ITW with the Hiring Manager & a live case study
• 30’ Final interview with the Growth Director
• At least one reference check 

• Permanent position
• Full Time
• Workplace: Levallois
• Start date: asap
• Remuneration: fix + bonus on objectives (according to your profile)

A stock options plan for every Doctoliber

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. 

Please contact hr.dataprivacy@doctolib.com for inquiries or to exercise your rights.