We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are looking for a Lead Product Designer to join our team. You will be a key member of a cross-functional product team, together with your Product Manager, engineers and other designers, and become a major contributor to that ongoing mission. 

You'll assist us in making it radically easier for businesses to understand Trustpilot’s offering, get to grips and adopt key features, and purchase the right package for them with ease and skill. You will contribute to achieving this by designing entirely new product journeys and bringing them to launch, contributing to the ongoing optimisation of existing funnels, and implementing growth initiatives and product thinking cross-functionally across Trustpilot.

You will be part of the Design & Research team for the product you work on, reporting to the Product Design Director, and together be responsible for delivering world-class design work. You will also work with the wider user research, product design, and design system teams to create a stronger link between understanding user problems and business opportunities in product. This is a great opportunity for an experienced designer to grow, learn and have an impact at a design-centric technology company.

What you’ll be doing:

• Work on exciting areas of product design (e.g. designing for trust, client acquisition and onboarding, converting free clients to paying customers, pricing plans, etc.)
• Collaborate daily with product managers, engineers, user researchers, UX writers, other designers, and stakeholders to define, design and deliver high-quality products 
• Conduct research, gather and communicate insights that inform and support your design decisions
• Proactively contribute to design initiatives that build out a coherent experience across user journeys
• Contribute to maintaining and evolving our design system the bar for design and user experience through proven Product Design skills, ideation, conceptualization, facilitation, testing and more.
• Lead, contribute and present at design critiques, and feedback sessions
• Create well-crafted iterative design proposals that communicate rationale, align with strategic goals and teams, and help to clarify scope

Who you are:

• Product design experience working on broad and end-to-end design projects, in a cross-functional environment
• *Own the UX Strategy and deliverables for one of the three area in B2B
• * Managing a small team (1-3 product designers) within the area, focusing on developing the team’s domain knowledge as well as their career within Trustpilot
• Strong case studies displaying your craft and experience with relevant projects
• A growth mindset and a willingness to own problems, an interest in building products, and a desire to make things better
• The ability to conceptualise, work in low and high fidelity, deliver solid visual design & communicate your work and rationale
• Systems thinking and the ability to apply a design system, and contribute to it by extrapolating patterns and behaviours from a specific instance to the larger experience and vice versa
• *Service Design understanding
• Experience using Figma, Sketch or Adobe XD. We are using Figma
• An appreciation of a truly agile and team-oriented approach to product development
• Good communication and interpersonal skills. Fluency in English, both written and oral
• Experience in B2B companies or in self-service products is desirable
• *Proven record in the Product Growth space

We offer:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Newly renovated central office with  a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms 
• Employee discounts to restaurants and shops 
• Tax Free Travel (DSB)

Application

To apply for this position, please submit:

• Your CV
• At least one case study of a real-world digital product design project you have worked on end-to-end, that showcases the impact of your design
• An optional cover letter telling us why you think you'd be great for this job

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-DK1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.