Title: Lead Service Transition Manager 

Location: Hybrid 

Division: Managed Services 

Reports to: Head of Service Strategy and Design  

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? 
• Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? 
• Do you want to have the opportunity to shape and lead the service transition landscape in a dynamic IT environment? As a Lead Service Transition Manager, you'll spearhead crucial projects, drive innovation, and play a key role in enhancing our service delivery capabilities, offering a unique platform for professional growth and leadership development. 

If so, we would love to hear from you! 

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

OUR VALUES  

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about - and dedicated to - public services and improving people’s lives. 

THE ROLE 

Key responsibilities 

The Lead Service Transition Manager is a vital role within Agilisys and this role will ensure that new or changed IT services are transitioned smoothly into operations, aligning with business requirements and minimising impact on existing services while maintaining quality and efficiency. 

Specific duties 

Depending on the project, you will need to be comfortable doing the following: 

• Overseeing Transition Projects: Manage and direct multiple service transition projects, ensuring alignment with organisational goals and ITIL frameworks. 
• Resource Management: Allocate and optimise resources including personnel, technology, and budget across transition projects. 
• Stakeholder Engagement: Serve as the main liaison for senior stakeholders, effectively communicating project progress and issues. 
• Change Management Supervision: Oversee all change management processes, ensuring proper evaluation, authorisation, and documentation. 
• Quality Assurance and Compliance: Implement quality controls and ensure all transitions adhere to regulatory and internal standards. 
• Risk Management: Identify potential risks in service transitions and develop strategies to mitigate them. 
• Performance Measurement and Reporting: Establish and monitor key performance indicators for service transition processes and report findings to management. 
• Continuous Improvement Initiatives: Continuously seek and implement improvements in service transition processes for greater efficiency. 
• Team Leadership and Development: Lead, mentor, and develop the service transition team, promoting a collaborative and skilled workforce. 
• Knowledge Management and Training: Facilitate the capture and sharing of knowledge and conduct training to keep the team up to date with industry trends. 
• Foster a collaborative approach by building and nurturing strong relationships with stakeholders, both within Agilisys and with external partners, to achieve shared goals and deliver exceptional outcomes. 
• Embrace a culture of innovation and agility, proactively identifying opportunities for improvement and adaptation. 

Opportunity 

This role is an excellent platform for experienced professionals to take their career to the next level.  As a Lead Service Transition Manager, you'll play a crucial role in streamlining the integration of new and modified IT services into operational use, aligning closely with the organisation's strategic objectives.  

This position is key to scaling the business, enhancing service delivery, and minimising operational impacts during transitions. Your leadership will drive improvements in service management practices, contributing significantly to the organisation's agility and responsiveness. This role offers a rich landscape for professional development, encompassing diverse IT environments, advanced ITIL practices, strategic planning, and risk management. It's an opportunity to hone leadership skills, mentor a team, and stay at the forefront of technological and process innovations in IT service management. 

ABOUT YOU 

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. 

The Ideal Candidate 

• Proven experience in IT service management, particularly in service transition processes. 
• Strong understanding of ITIL frameworks and best practices. 
• Proficient in project management, with a track record of successfully managing multiple projects. 
• Excellent communication and stakeholder management skills to liaise effectively with various teams and levels of management. 
• Experience in risk assessment and mitigation strategies in IT service transitions. 
• Ability to lead and mentor teams, fostering a collaborative and productive work environment. 

Qualifications: 

• ITIL certification, preferably at the Intermediate or Expert level. 
• Project management certification such as PMP or PRINCE2 is highly desirable. 

Nice to Haves: 

• Experience with specific service management tools and software. 
• Knowledge of agile methodologies and their application in service management. 
• Prior experience in a senior or lead role within IT service management or a related field. 
• Continuous improvement mindset with a track record of implementing process enhancements. 
• Excellent stakeholder management. 
• Passion for innovation and a commitment to shaping the future of public services. 

WHAT WE CAN OFFER YOU: 

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. 

Benefits include: 

• Enhanced Pension Scheme 
• Health Insurance 
• Private Medical Insurance  
• Life Assurance 
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme 
• 25 days annual leave (with the option to buy more) 

PROCESS 

Simply submit your CV. 

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. 

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.  

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.