**This role is located in our Boston, MA office and will comply with our hybrid work schedule of 3 days/week in office**

Who We Are:

Wayfair is the leading online retailer of furniture & décor. We rely on our suppliers to deliver our core business proposition: delivering great products to our customers quickly and reliably. The Wayfair Fintech & Loyalty team is responsible for delivering all technology, programs, and user experiences related to Pay, Fraud Prevention, Financing, Credit Cards, Loyalty Programs, and Gift Cards. We are looking for a passionate Researcher to explore customer preferences and sensitivities across generations and geos to ensure that we're delivering optimal customer experiences aligned with intended business outcomes.

What You’ll Do:

• Independently conduct qualitative and quantitative research studies to deeply understand the user experience of our planned and in-development products
• Translate research data into actionable findings that will drive product investments and improvements
• Collaborate with product management and commercial stakeholders to identify critical research questions and establish strong relationships for effective communication
• Determine the appropriate research methods to apply based on cost, timeline, and the most pressing needs
• Design and execute user research studies, analyze and present results

We Are a Match Because You Have:

• 5 years of industry experience in User Research
• Experience in quantitative and qualitative research
• Ability to work independently and take ownership of research projects
• Strong communication skills for stakeholder engagement and presenting findings

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.