Learning & Development Coordinator

Pure Storage

Full Time

2 months ago

Apply now

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
Industry analysts and press applaud Pure’s leadership across these dimensions
And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

We're looking for a Learning & Development Coordinator who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll-up sleeves, and has demonstrated a drive to solve real customer problems to revolutionize the way people build skills and capabilities. This individual will need to be self-motivated, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences to help support all education and knowledge initiatives. This individual contributor role will report into the Pure Performance, Education & Knowledge Team as part of the global Customer Experience organization comprising Technical Services and Professional Services. Some key responsibilities include:

Support the PEAK IT certification program through ownership of certification administration processes, communications, voucher issuance, tracking and record keeping
Monitor and respond to certification software/application/vendor issues (SSO, ExamStudio, Certmetrics, Credly, ProctorU, Alpine)
Partner Specialization Program support, to include communications, reporting, & scheduling activities
Support all education delivery logistics and coordination including scheduling speakers, room set-up, food orders, supplies, and preparing/setting out material
Manage and maintain training and instructor calendars, facilities, equipment, and supplies
Create email campaigns to promote certification programs & events
Ensure all classroom courses are scheduled, assigned, and prepared in accordance to our standards and best practice
Administration of our LMS/LXP for items such as user accounts and on-demand assignments, user roles, groups, event upload and creation
Monitor and manage all communication channels to respond to incoming customer, partners, and internal requests and inquiries
Develop, improve, and document workflows and processes
Develop and nurture relationships with learners
Coordinate certification SME resources as needed
Consistently maintain accuracy of information such as class scheduling, registrations, rosters, attendance, and distribution of material
Communicate regarding schedules and provide assistance with logistics
Effectively communicates with team members, business partners, and key stakeholder
Manage training/subscription SKUs utilized for customers and partners
Perform timely maintenance on published documentation to ensure information is relevant and up-to-date

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

BS degree or equivalent practical experience
Minimum 3+ years of learning coordination, event coordination, and/or administration experience
Experience in learning & development organization is a strong plus
Previous experience working in a technical support and/or customer support organization is a strong plus
Ability to work independently, but also able to collaborate with others with a positive attitude
Excellent verbal and written communication skills
Entrepreneurial attitude and desire to try new methods, tools, and processes to improve learning experiences
Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
Significant experience working where customer satisfaction is paramount in a service delivery care environment
Multi-skilled, willing and able to learn quickly, comfortable working from one project/task to the next
Strong problem solving and editorial skills with genuine attention to detail
Must be willing and able to work in an open office, team environment

You will be based in Lehi Utah. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

The hourly salary range is: $28.00 - $42.00 per hour.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-HYBRID

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.