🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Remote in the UK 🇬🇧 | 💰 £43,400 - £54,850 depending on experience displayed in your CV and interview + share options + benefits  ✨

⭐ Our Team

Training and development in Monzo Customer Operations is making some really exciting enhancements, focused on better supporting both our COps and our customers. This crucial new role is part of that evolution.

We’re looking for an experienced Instructional Design Leader to define the future of learning at Monzo. You will lead and mentor a talented team of designers, taking responsibility for setting and upholding design standards across all our training materials.

At Monzo, we champion learning-by-doing. Your expertise will ensure every piece of training reflects our commitment to simplicity, functionality, and accessibility, creating the same "magic moments" our users expect from the Monzo app.

If you’re passionate about developing people, obsessed with design quality, and ready to strategically evolve our processes to drive significant business impact, we want you to take the lead. This is your opportunity to build capability and redefine what world-class learning looks like in Monzo Customer Operations.

🔑 You’ll play a key role by…

• Overseeing the maintenance of our LMS platform, ensuring it's clean and in good order, and that all content is current and organized.
• Supporting Designers in converting curriculums and learning outcomes into truly engaging and impactful training programmes.
• Quality checking training programmes to ensure outputs are maintained at a consistently high standard across all materials.
• Developing Designer writing skills, guiding them to become exceptional storytellers through their content.
• Championing and ensuring a strong understanding of accessibility and inclusion within all training solutions and materials.
• Making sure all materials are fit for purpose across all sites, considering global and local requirements.
• Enhancing and developing revised design standards to ensure we are continually improving the quality and impact of our materials.
• Implementing and overseeing effective version control of all training materials.

🤩 We’d love to hear from you if…

• You have a deep understanding of learning experience design, and knows how design, functionality, and accessibility should work together to create truly relevant and engaging learning experiences.
• You are a proven leader and mentor, passionate about developing the skills and capabilities of a design team.
• You understand relationship management and can effectively collaborate with Business Partners, Operations Leads, and our COps learners.
• You are proactive in maintaining, updating, verifying/reviewing, and archiving the courses and programmes in our Learning Management System.
• You possess an expert understanding of Instructional Design Principles and adult learning theory.
• You cares deeply about the impact that good training can have on both the learner and the business, driving for excellence in every design.

🙌 What’s in it for you

💰 £43,400 - £54,850 ➕ share options.

📍 This role is remote based in the UK🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 4 key steps

• Phone screening with Recruiter
• 30 minutes initial Hiring Manager call
• 1 hour role specific interview
• 1 hour values interview 

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. 

Due to the forecasted popularity of this role, when we have enough applicants we will close this job advert down. Wishing you the best of luck.

#LI-REMOTE #LI-JK

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊