At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the RoleAt Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success. We are looking for a Learning Partner to join our global Learning and Development team. You will be responsible for scaling and improving a variety of learning programs including our Orientation program, to increase our team’s impact. 

This role may be the perfect fit if you… 

• Have a proven track record for improving systems and processes to enhance productivity and efficiency 
• Thrive when project managing large scale, company-wide initiatives in a fast paced environment
• Pride yourself on continuously learning about the most recent best practices in corporate learning
• Are skilled in group dynamics, and working with diverse groups of people 
• Are a skilled facilitator but are comfortable with more of a behind the scenes role 
• Are obsessed with using data in all your decision making

Location: San Francisco or Austin

KEY RESPONSIBILITIES 

• Support the execution and revamp of our New Hire Orientation: coordinate, organize and facilitate our orientation for U.S. employee, guiding our new hires throughout the process to create a comprehensive and best-in-class Onboarding program
• Create and execute on strategy to scale, drive engagement and market our offerings
• Regularly evaluate and refine our programs based on data, industry best practices, and evolving company needs, striving for continuous improvement.

• Design, publish and continually enhance learning materials 
• Facilitate effective delivery of training with clear and concise communication and professionalism in classroom and virtual(on-camera) settings
• Serve as support in for LMS assistance (registration, attendance administration)

Examples of desirable skills and knowledge

• Excellent project management and organizational skills
• 3+ years of experience in Human Resources/Learning & Development/Training Teams 
• Experience designing and implementing company-wide initiatives, working with stakeholders and and cross-functional partners 
• Strong facilitation skills with the demonstrated ability to present information in a clear, concise, and confident manner through multiple modalities (in a virtual or in-person environment) to a variety of audiences
• Proven experience in creating and delivering informal and formal learning solutions and utilize learning metrics/analytics to measure the impact of them
• Enjoys working in a fast paced environment and adapts to change quickly
• Self-sufficient, motivated and able to work independently and as part of team
• Ability to collaborate, build trust, negotiate, influence and resolve conflict with peers, stakeholders and business unit leaders
• Ability to read, analyze data and communicate informed needs and decisions to peers, learners, stakeholder, and front-line leaders
• Ability to troubleshoot and resolve technical issues
• Excellent written communication
• Experience using Google Suite (Slides, Docs, etc.)
• Experience with learning authoring tools (Articulate, Captivate, Illustrator, etc.) and email marketing platforms (e.g. Marketo, Mailchimp) a plus but not required

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.