If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo (glovoapp.com) is looking for a passionate, proactive, data-driven and hands-on professional to support our LiveOps Strategy department in our headquarters in Barcelona. 

You will play a key role in shaping Glovo’s LiveOps strategy as well as working on critical strategic projects across the Customer vertical. Expect the work to be challenging, varied, and analytical.

THE JOURNEY

• Lead key transversal projects at LO like the semestral Masterplan tracking and achievement, defining departmental targets, focus areas and drive progress within all LO departments ensuring alignment and providing support for all leads when projects need action plans and escalation. 
• Support the LO directors analyze LiveOperations transversal costs, users frictions and potential improvements. You will do this through analytically based proposals (with previous deep dive work) easy to be shared with main stakeholders. Continue to build out our robust operations, customer oriented service and data tracking to ensure added insight with each iteration
• You’ll guide the LiveOps leadership into the low hanging fruit opportunities and main gaps of performance that need strategic focus Some examples could include support identifying user frictions across all Ops flow, developing new governance models for our LO vendors, driving agent efficiency gains with our operations team, and much more. Expect to work on anything transversal and important that needs some complex problem-solving support
• Work directly with all LiveOps leads and heads driving the strategic projects of the department, helping to map out how we achieve Glovo’s Ops and LO vision, influencing decisions of investment spend, which opportunities should be prioritized and why, and supporting with quarterly planning and performance monitoring.
• Evaluate (and sometimes test) completely new business concepts (e.g. WoW project), all supporting our vision to provide an amazing and digitally enabled customer experience. Become an expert in transversal projects and drive thinking within the business on new opportunities. Define the why, how, and then go test it.

WHAT YOU WILL BRING TO THE RIDE

•  3-5 years of experience in positions related to data analysis, strategy, operational and financial analysis
• Understand the operations model in Glovo to provide advice to the different teams
• Consolidated SQL skills, plus G-suite proficiency (sheets, slides) and strong excel skills
• Ability to understand and frame a wide range of problems and opportunities, identifying key questions to answer, breaking them down into logical components, executing high-quality quantitative analysis, and delivering practical insights/recommendations
• Able to communicate results to key stakeholders in a concise and clear manner (in writing and orally)
• Ability to turn strategic insights into actions, by structuring and leading projects. Build hypotheses and test them (sometimes by piloting new businesses entirely)
• Ability to support or lead execution of company/regional/country priorities, coordinating between relevant parties, ensuring rigorous tracking of objectives, proposing improvements along the way
• Great stakeholder management skills
• Consulting experience is a plus
• Strong strategic vision, excellent problem-solving and analytical skills
• Comfortable working in a high growth and high performance start-up with a fast pace
• Itchy feet and continuous thrive on learning through different projects
• Professional English
• Report to the LiveOperations Customer & Strategy Associate Director

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!