At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

 

LMS Administrator

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

How You’ll Find Success 

• You have strong project management skills, including the ability to manage multiple, dependent workstream and deliver projects on schedule and to a high quality.
• You have a process driven mindset and are constantly looking for ways to improve and streamline processes.
• You build strong relationships with cross-functional stakeholders and can influence others without formal authority.
• You are a fast learner with technical aptitude that enables you to gain expertise across various Qualtrics products, roles and instructional design tools.

How You’ll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your knowledge of Adult Learning enablement programs, including measuring impact, various delivery platforms, and developing scalable processes.

Things You’ll Do 

• Drive operational excellence and scalability across all enablement initiatives, including onboarding, mentorship and ongoing enablement.
• Own selection, implementation & change management and ongoing maintenance of team-wide learning management (LMS), content management (CMS) and component content management (CCMS) systems.
• Serve as primary point of contact with cross-functional teams - including localization, business intelligence & analytics and people development - to ensure enablement needs are met.
• Define, launch and manage a program to measure impact of enablement programs based on Kirkpatrick’s model.
• Define a singular learner support process, including uncovering data driven insights to drive future onboarding and continuing enablement initiatives.

What We’re Looking For On Your CV

• 3-5 years of experience managing systems and processes, ideally within an enablement team
• Experience with owning end-to-end projects, from requirements gathering to implementation & change management to ongoing maintenance
• Process oriented mindset, with the ability to map existing processes, identify areas of optimization, and implement automatic workflows
• Excellent stakeholder management skills, specifically working with global, cross-functional individuals
• Extremely organized and detail-oriented, capable of managing and tracking multiple projects
• Ability to work independently in highly ambiguous, shifting environments

Even Better IF You Have:

• Knowledge of adult learning methodologies, including Kirkpatrick’s Model
• Experience configuring APIs

What You Should Know About This Team 

• Broad purview: We work across regions, so there’s always something new to learn!
• Direct influence on key company metrics, including revenue, expansions and renewals. 
• Strong focus on professional development. 
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favorite Perks and Benefits 

• Work-life integration: frequent office events, team outings, and happy hours
• Qualtrics Experience Program: MXN 36,882 annually (eligible after a year)
• Wellness reimbursement: MXN 25,000 annually 
• Allowances for meals, transportation, groceries, and more
• We believe in sharing Qualtrics' success which is part of the compensation for all employees

 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.​​​​​​​Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. #LI-RK4