• You will be responsible for the customer support experience within EGYM’s North American market with a focus on high quality of service and costs
• You will be responsible for the scheduling, coordination and management of relationships with multiple third party logistics and return material authorization processes
• You will monitor key performance indicators and implement corrective actions needed to meet or exceed performance targets
• You will evaluate and select transportation and logistics vendors, negotiate contracts, and manage vendor relationships to ensure service quality and cost-effectiveness
• You will manage the efficiency and effectiveness of the team and will keep accurate records/reports to maintain optimal operational needs
• You will ensure communication flow both top down as bottom up
• You will drive department action plans and communicate clear instructions to the team
• You will own, troubleshoot and solve end-2-end process issues concerning order fulfillment, use collaboration, troubleshooting best practices and transparency within and across teams
• You will create and maintain high quality administrative entries serving the need of high quality process adherence and after-the-fact evidence gathering
• You will support change management initiatives through advocacy and communication
• You will act as a liaison between EGYM’s Customer Service and Support and Logistics leadership and the assembly/warehouse company to oversee an inventory management system
• You will identify cases that require support from parties outside of customer service and support and drive escalation when needed
• You will be responsible for process improvement activities and will design new process and oversee change management of existing processes
• You will provide support for production, order management, and sales teams by participating in purchasing management activities; including but not limited to creating orders, managing bookings and acting as a liaison between third party logistics and assembly
• You will communicate freight, shipping, delivery, and installation updates to .Customer Service and Support and Logistics leadership team, as well as interlocked departments
• You will exercise your conflict resolution skills by responding to problems or complaints promptly and escalate as necessary
• You will ensure compliance with all relevant regulations, laws, and company policies governing logistics operations 
• You will strategically and operationally plan and manage human and non-human resources in the service fulfillment process
• You will stay informed about industry trends, technologies, and best practices and supply chain management

• You have 3+ years of hands-on experience in logistics,supply chain management, business administration or related fields
• You have proven experience in managing and coaching remote teams
• You have experience identifying and learning change processes on on a departmental level
• You have experience in creating process documentation and sharing knowledge with others through training, delivery and mentoring
• You have an advanced level of change management, influencing and coaching skills
• You have expertise in stakeholder management and handling difficult situations (ie. escalations) 
• You have excellent analytical, customer service, problem solving, time management and communication skills
• You are a creative thinking, results-oriented professional that can develop and utilize efficient processes, capabilities and tools
• You are comfortable managing multiple projects at one time
• You have experience working with CRM and ERP systems such as Salesfoce and SAP

• You will earn an annual base salary of $75,000 - $90,000.
• You will have a competitive benefits package including:  health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands-on training and become a true EGYM expert.
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.  Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1354

Contact: Jessica Kaiser