About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:  

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.

As a Long Tail Team Leader, you will be a key representative on the Glovo Long Tail Account Management team, helping handle one of the lt partnerships of the company. 

BE A PART OF A TEAM WHERE YOU WILL:

• Team Leadership: Lead and inspire a team of five professionals, providing guidance, mentorship, and support. Foster a collaborative and empowering team culture, encouraging innovation, creativity, and continuous improvement.
• Long Tail Partner Management: Oversee the management of our long tail partner relationships, ensuring each partner receives personalized attention and support. Develop and execute strategies to enhance partner satisfaction, engagement, and loyalty.
• Relationship Development: Build and maintain strong relationships with long tail partners. Understand their unique needs, challenges, and goals. Collaborate closely with the team to tailor solutions, ensuring the success and growth of each partner.
• Data-Driven Decision Making: Utilize data analysis and insights to drive strategic decisions related to long tail partners. Work closely with the analytics team to analyze partner performance metrics and identify opportunities for improvement. Implement data-driven strategies to optimize partner operations.
• Performance Monitoring: Monitor key performance indicators (KPIs) for long tail partners. Develop reports and dashboards to track partner performance, identifying areas for enhancement and implementing necessary improvements.
• Process Optimization: Evaluate existing processes related to long tail partner management and identify areas for optimization. Streamline workflows, implement efficient procedures, and automate repetitive tasks to enhance operational efficiency.

YOU HAVE:

• At least 3 year of experience in high-performance key account management or leadership positions with a strong team.
• Currently pursuing a Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
• Comfortable working in a high growth and high-performance start-up with a fast pace. 
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Excellent Local Language and English skills.
• Strong Commercial skills.
• Good communication and interpersonal skills
• Project management skills, highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach

MAIN KPIs:

• Partner growth GMV and Orders
• % Of orders in promo paid by partner
• Achieve other revenues from selling assets / Monetization
• Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
• Active Partners.

Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you!   Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook! Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/