About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas and diverse perspectives and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

 Your work-life opportunity:

In this role you will be part of the Commercial Team at Glovo Headquarters, that is focused on growing and retaining Long Tail Glovo partners. You will be directly responsible for overseeing, challenging and rethinking the processes & tools of the Long Tail operational landscape, based on solid data driven conclusions, so that they can be implemented  on a global scale.

Be a part of a team where you will:

• Support on the implementation of Glovo’s Long Tail proactives call framework on a global scale
• Build the bridge between local stakeholders and foster standardization and best practices sharing
• Provide data based insights and inputs to identify improvement potential on a global and local level
• Build and prepare the necessary requirements to adjust CRM’s functionalities according to operational needs
• Analyze and promote necessary adjustments of existing operational processes
• Develop new processes within the proactive calls’ scope
• Support on the definition of new standards and guidelines that may have a direct impact on the teams
• Be an active change manager

You have: 

• Problem solver, data-driven with an analytical approach
• Knowledge in either Python, SQL or Looker
• Organized and detail-oriented
• High level of excel skills required
• Customer Service or Sales experience
• Preferably experience in FMCG, food-hospitality or on-demand delivery industry
• Effective English written and communication skills
• Good communication skills
• Determined to get things done: no job is too big or too small
• Great interpersonal skills
• Comfortable working in a high growth and high-performance start-up with a fast pace
• Business Consultancy experience is a plus

Experience our Glovo Life benefits:

• Enticing Phantom Shares plan
• Attractive Relocation package (if applicable ;))
• Comprehensive Private Health Insurance
• Cobee discounts on kindergarten, transportation, and food
• Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
• Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
• Discounted Gym memberships
• Flexible working environment

What you’ll find when working at Glovo:

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/