We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We seek an experienced Machine Learning Engineer to join the Machine Learning Team.  Since 2019 UserTesting has been focusing on AI/ML including generative AI, LLMs and deep learning models across every layer of the Product. You will be instrumental in bringing cutting edge AI/ML techniques to analyze UserTesting's rich and diverse set of data such as video, text, and UX design. 

You will be a proactive team player, capable of working asynchronously in a distributed team, with a strong capacity for learning and staying up-to-date with industry trends and technologies. You will have strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. You will work with the team and wider teams within the business to align machine learning solutions with business and technical strategies.

The Team

The Machine Learning team at UserTesting is responsible for developing and maintaining machine learning models. We are collaborative, action-oriented and passionate advocates of using ML/AI to solve customer problems. If you aspire to join a global, cohesive, highly-skilled team dedicated to innovation and continuous improvement, the Platform ML offers an unparalleled opportunity.

We prioritize work quality over location and time, provide tangible solutions to real customer problems, and remain open to utilizing innovative tools when they're the best fit for the task at hand.

What we are looking for

• Strong knowledge of machine learning algorithms (e.g., linear regression, SVM, decision trees, neural networks, clustering, etc.) and best practices
• Solid experience in deep learning required especially training NLP and generative models
• Experience with machine learning algorithms and frameworks, such as TensorFlow, PyTorch, or scikit-learn
• Experience with deep learning architectures and techniques, such as Transformers and Convolutional Neural Networks (CNNs)
• Background with NLP techniques
• Experience in building Machine learning pipelines to train and monitor model health
• Exceptional learning ability and problem-solving skills.
• Ability to work asynchronously in a distributed team.
• BS/MS/PhD in Computer Science,  Mathematics, Physics, related technical field or equivalent practical experience
• Bonus: Knowledge of AWS Sagemaker, SQL

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.