Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications.

Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

To learn more about Okta, visit: https://www.okta.com. 

Your Role: 

We are looking for a passionate, customer and community centric Manager, Community Team, Strategy and Development. 

The Community team is responsible for driving community engagement, moderation, enabling adoption and relationship building. In addition, advocating for customers and community members within Okta and driving thought leadership, engagement, and online support and communities experience to support our product categories and online support initiatives in partnership with a broad set of stakeholder organizations, including: , Product Management, Product Release & Program Management, Go to Market, Community Engagement Programs, Customer Success, Training & Certification, and Services and Support, Digital Strategy, Marketing, and Business Technology. 

Your Impact: 

The Manager, Community Team, Strategy, and Development  will partner with the  Director, Online Support and Customer Community on their leadership team to lead a group of Workforce Identity Cloud and Customer Identity Cloud (Auth0 by Okta) community engineer team, drive strategy and vision for current and future community and social care programs. This role will develop, manage, and scale key initiatives, processes, and operations across the Global Community team. The ideal candidate possesses exceptional operational and program management skills, and motivational change leadership. You are always ready to “roll up” your sleeves and dig into details to assess business needs and identify gaps in community, business,  and experience. Collaboration, cultivating strong partnership between teams and key partners, and championing scale, automation, community team, customer experience and operational efficiency - all with a positive attitude—is crucial for success in this role.

Your Responsibilities:

• Be a trusted advisor and collaborator to the Director, Online Support and Customer Community and their leadership team on strategic business decisions and challenges
• Lead a team of community engineers
• Partner with the Director, Online Support and Customer Community to run daily operations of the community team, develop and track OARs and ensure investment aligns with priorities.
• Evolve operations for the global Community team, including establishing standard methodologies, optimizing processes, and driving team synchronicity, engagement and effectiveness, and identify areas of improvement across the broader team by providing actionable insights and recommendations and enhancing transparency on performance and progress.
• Help set  the vision for the online community and refine the community strategy. 
• Clearly communicate initiatives and progress against plans. 
• Drive a smooth and effective process for meetings and actions within the community team.
• Help expand a culture that stimulates innovation and rewards proactive problem solving. 
• Review and validate community operations (systems, processes, and content) are aligned with customer first initiatives and company policies. 
• Stay at the forefront of industry trends to benchmark, understand and create a best in class community. 
• Adapt community and social care support processes and procedures to the ever-evolving security landscape. 
• Handle multiple concurrent projects and programs, varying in size/scope/complexity, spanning across several different teams and originations and proactively identify risks in all assigned areas; working with teams and management to mitigate these risks before they become issues.
• Drive critical metrics that capture community health, activity, engagement, monitor performance, and optimize community to reach organization objectives and positive customer outcomes. 

Role Requirements:

• 8+ Years of shown experience in strategic online communities experience and social care, partnering directly with senior leaders.   
• Outstanding ability to program manage complex operations, understand the what, why, when, how and who to drive better solutions, and proactively design, implement, and lead change initiatives.
• Proven history of being a self-starter, resourceful, and able to prioritize and operate in a fast-paced ambiguous environment with multiple, changing objectives.
• Strong attention to detail and analytical skills, with an ability to handle multiple challenging priorities and projects with minimal direction; excellent problem-solving skills with a focus on structure and execution.
• Demonstrated ability to build relationships and partnerships at all levels of the organization to identify and align diverse perspectives, and advise and influence senior partners to drive open items to effective resolution.
• Proven ability to work in a flexible manner in line with the organization’s objectives and willingness to undertake other duties as reasonably requested.
• Passionate about online community driven customer support. 
• Strong customer centric focus
• Demonstrated ability to implement and execute on strategy, problem solve, and create solutions with little direct oversight.
• Ability to influence decisions at all levels of an organization. 
• Focused on data drive decision making
• Experience analyzing data to identify trends and present findings.
• BA/BS Preferred or equivalent practical experience.
• Some travel required. 

Okta is an Equal Opportunity Employer.

#LI-REMOTE

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$122,000—$165,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$135,000—$182,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.