The Manager, Accounting Operations will oversee all functions within accounting operations including, but not limited to, customer billing, collections, credit and cash applications. In addition, this position is responsible for overseeing and managing a team of individuals to ensure they meet strategic and operational goals of the department. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to the Director, Revenue Accounting Operations.    

WHAT YOU’LL DO: 

• Manage direct reports, including hiring selection, coaching, mentoring, development, performance management and all other critical people-management practices, including DE&I 
• Develop and implement changes to policies, processes and procedures for changing business volumes and priorities 
• Responsible for the team’s ongoing development through career plans, coaching, and long-term project prioritization 
• Develop, prioritize and implement team action plans, encouraging them to take risks and share lessons learned. Establish and maintain high standards of resiliency, quality, security, and reliability in day-to-day deliverables 
• Partner across cross functional teams to establish, implement and maintain internal controls and processes to ensure customers are billed quickly and accurately, variances from standard billing terms are reviewed, and internal controls are established and maintained 
• Develop and monitor forecasts for cash collections 
• Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets
• Prepare financial presentations, executive, and other ad hoc reporting as requested 
• Support the development and reporting of key metrics to support decision making 

WHAT YOU’LL NEED: 

• Bachelor's Degree in Business, Accounting or Finance is preferred; or equivalent combination of education and experience 
• Extensive relevant experience in order to cash procedures 
• Strong understanding of best practices in accounting operations 
• Accountability: holds self and others accountable to meet commitments
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs 
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action 
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished 
• Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work 
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Successfully develops the capacity and capability of team and individuals on the team 

WHO YOU ARE: 

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community. 
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. 
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 
• Detail Oriented. Performs tasks with care, makes few if any errors. Checks work to ensure accuracy and completeness.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-BW1