The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The AR Manager is a leadership position which will lead and support the India based Global AR team. The role will involve overseeing collections for our Americas, cash application, AR reconciliations, customer write offs, bad debt analysis, customer query resolution, month and quarter end close tasks. As this is a customer facing role, customer service will be a priority. As the AR Manager you will be working closely with the Global Director of AR & Credit based out of  Dublin, Ireland, and the Sr. AR Manager based out of Autin, Texas, where our other AR teams are located. 

This position requires a driven individual who has refined communications skills and exceptional business acumen.  He or she must be able to work independently and have to drive to follow up and follow through with increasing volume. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

The Order to Cash team is a truly global team that sits in three locations: Dublin, Austin and Gurgaon. The team is led by Global Director of Accounts Receivable and Credit. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

• Oversee Collections 
• Collaborates with AR Managers for development of consistent global processes
• Management and development of collections team in Gurgaon, India
• Accountable for enabling and assisting with building team morale and maintaining an ‘open door policy’ allowing the team to reach out between check in calls
• Coordinate and update AR documentation followed by the team in line with team policies and procedures
• Creating and setting goals that improve the AR process that align to the company strategy and vision
• Preparing and approving customer refunds
• Preparing and approving credit memo requests
• Drive continuous improvement through identification of process and system enhancements. Take ownership from project planning stages to technology implementation
• Analyze AR accounts to identify problem areas and initiate plans for resolution
• Assist with monthly cash forecasting and oversee team efforts to meet or exceed collections targets
• Run daily bank reports and apply cash for AR invoices - if required
• Escalate accounts to Global Director and Sr. Manager as needed and recommend accounts for bad debt/revenue reserve
• Run AR Aging report and document daily collection activities on Aging
• Contact delinquent customers via telephone and email and maintain consistent follow up with these accounts.
• Meet or exceed individual cash targets as assigned on a monthly & quarterly basis
• Obtain purchase orders from customers
• Respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
• Utilize salesforce.com to obtain backup for invoices
• Key business partner for internal stakeholders including Revenue, Deal Desk, Sales, Legal & GL
• Complete ad-hoc projects that require analytical skills

• 7-10 years experience working in Accounts Receivable, Accounting, Billing or equivalent. 3-5 years leadership experience
• Accounting or business degree 
• Experience leading and developing teams
• Proficient knowledge of the process flow of the AR billings through to general ledger
• Detail-oriented with great organizational skills, but also comfortable with ambiguity
• Strong understanding of operational accounting procedures, month / quarter close processes and reporting
• Team player with excellent interpersonal skills, who can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Excellent written and verbal communication skills, with the ability to explain financial information to someone from a non-financial background
• Strong analytical and quantitative skills
• Desire to work in a dynamic, diverse and fast paced environment
• Experience in Microsoft Applications (Advanced excel) required, with Salesforce & NetSuite and YayPay a plus

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.