From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.We offer a comprehensive onboarding program for successful candidates, and the role will provide extensive skill-based learning opportunities and a long-term career development plan within the business.We are seeking a Technical Team Lead to help establish a Center of Excellence focused on promoting the use of AI tools—particularly Microsoft 365 Copilot and the Microsoft Power Platform—as we transition to the Microsoft 365 ecosystem.Mintel has a rich history of producing in-depth content and data. With the rise of AI, we see an opportunity to unlock even more value from our internal knowledge, enabling faster insights and smarter decision-making. This role will also help every department across the business identify and implement automation opportunities that reduce manual effort and increase productivity.

• Lead the development and deployment of enterprise AI tools to drive internal productivity across Mintel.
• Consult with departments across the business to identify high-impact use cases for AI and automation.
• Participate in strategic planning with the AI Steering Team to prioritize initiatives and align efforts with business goals.
• Collaborate with Infrastructure and Engineering/Architecture teams on projects requiring deeper technical integration.
• Stay current with evolving AI technologies and foster a culture of continuous learning within your team, in partnership with the Futures team.
• Manage the lifecycle of AI agents, including monitoring usage, maintaining performance, and evaluating ROI.
• Define and report on KPIs to measure the effectiveness of AI tools, providing regular updates to the Global Head of IT Support and the AI Steering Team.

• Microsoft 365 platform experience
• Experience with the potential for AI assistant tools like ChatGPT, CoPilot, Claude, or others.
• Microsoft Power Platform
• Experience building AI agents using CoPilot Studio and/or ChatGPT Custom GPTs
• Experience with centralized task tracking tools (we use Atlassian Jira)
• Excellent communication skills to be able to showcase your work to business stakeholders
• People management skills - either experience, or the desire to learn
• Comfortable working across time zones in a global business with the potential to travel to other Mintel offices

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start time and end time.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.