Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Harley-Davidson, Mercedes, Ford, Renault and Nissan.

Syncron is currently looking for a leader to join our Customer Services team. You will, together with the team, focus on one of our largest enterprise customers where we provide them with a full-scope service including 1st line support, solution management, dealer adoption and KPI tracking.

We are seeking a driven and customer-focused team player in the role as Manager Analyst Services who will manage a team of Application and Business Analysts to ensure customer satisfaction and a strong value delivery.

The role requires leadership experience and you will work in close collaboration with both the customer, your team and the rest of Syncron Support to ensure a successful delivery and development of the service.

• Leading and coaching a team of application and business analysts
• Collaboration with 2nd line support in Warsaw
• Regular contact with Customer Success Manager to drive customer satisfaction
• Collaboration with Support Managers and other stakeholders within Syncron to improve delivery
• Overseeing and developing the Analyst Services delivery
• Workload, task and project planning

• A driven and flexible colleague who sees possibilities and have a can-do attitude
• A people leader with team player qualities
• Bachelor's degree with relevant education
• 5+ years of professional experience, including several years of people management
• Project management experience
• Strong communication skills

• We’d prefer you to be based so that you can work in Pacific Standard Time. The position will include occasional travel to Portland, Oregon.
• Technical background, preferably experience in supply chain planning or inventory management

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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