The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is looking for a seasoned, hands-on manager for our Business Systems Team.  We implement, customize, improve, and support several cloud based systems (we focus heavily on NetSuite, Coupa, Adaptive Insights, Avalara and Salesforce to name a few with several integrations into other systems). As a Business Systems Manager, you will be responsible for managing distributed administrators and developers to deliver on system improvements for multiple internal stakeholders including Finance, Sales, Professional Services, Customer Success and Support Operations. We like automation, integration, usability, and efficient processes. We don't mind complex tasks and complicated setups if that means the tools are efficient and straightforward to use. Our systems hold critical data and calculate key business metrics.

If you are interested in being part of our high performing and growing organization – and have strong business and technical expertise; especially as related to NetSuite (ERP), you may be a good fit for our team. The ideal candidate has demonstrated experience in leading the successful delivery of NetSuite solutions and deliverables. Within this role you will have the opportunity to be involved in a variety of team-based projects throughout the project lifecycle such as requirements gathering, process re-engineering, solution design, implementation, and delivery. 

This role can be based out of our New York City, Palo Alto, or San Francisco offices. 

• 8+ years of strong functional experience with leading system changes in NetSuite, Coupa, Concur in a production lead role
• 5+ years managing multiple, concurrent and possibly conflicting intra- as well as inter-department demands whilst driving and maintaining project execution and focus
• 1+ years experience managing a team of 3 or more people
• Specific experience with MultiBook Accounting, Advanced Revenue Management, SuiteBilling, US and International taxation
• Good understanding of data structures and their impact on reports, UI, and integrations.  Integration middleware experience: Boomi, Mulesoft or similar is a plus
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable)
• End-to-end understanding of Quote to Cash, Procure to Pay, Record to Report and Hire to Retire, International Taxation related processes with strong understanding of sales, operations, support and finance needs
• Ability to quickly understand and decompose financial, business, and technical concepts
• Strong knowledge of internal controls, compliance and security
• Excellent communication skills with ability to drive and lead meetings around business systems and/or related topics as well as efficiently and effectively communicate with cross functional partners from highly technical to business oriented
• Must be flexible, adaptable and able to respond to shifting as well as different tasks with competing priorities, while quickly learning and improving new applications and processes
• Bachelor’s Degree in Computer Science, Information Technology, or related field

• Collaborate with multiple, cross-department business stakeholders through biweekly check-ins as well as with internal IT counterparts to drive process and system improvements leveraging existing enterprise-wide key systems (NetSuite and Salesforce)
• Take the lead in working with internal and external stakeholders on requirements gathering, scoping and thorough testing to attain a win-win design that meets business requirements without impact to committed timelines
• Serve as subject matter expert on either NetSuite to challenge the soundness of technical design and resource effort and serve as a coach for internal administrator and developer resources on solution employed
• Provide guidance and serve as the point of escalation for complex data and system issues including formulating a plan to analyze, identify, test and resolve operational issues with the team
• Develop career paths for individual contributors and engage in hiring and planning of additional headcount to meet growing needs
• Report on metrics for each team member as well as by external customer constituent to assess allocation of work to strategic versus triage across varied constituents and demonstrate progress and velocity made on prioritized asks

The Manager, Business Systems will be successful in this role when they can execute the following tasks:

• People: Manage the business systems team to understand our customers’ requests and necessary gaps to address
• Organization: Manage multiple parallel efforts and prioritize resources based upon understanding and interpreting business needs
• Communication: Convey accurate estimates, business impacts, and risks for complex technical issues simply and convincingly to a wide range of audiences
• Technical:  Deliver highly complex projects that have been well-tested and are supportable/maintainable
• Collaboration: Work seamlessly between stakeholders to capture requirements and propose technical solutions that create the largest impact for our business
• Customer Service: Deliver a business systems experience that your customers regard as the best they’ve ever had

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.