Wayfair has more than 8,500 suppliers helping us reinvent how customers shop for all things home. In this role you will oversee one of the Replacement Parts Resolution (RPOps) teams. RPOps focuses on resolving issues pertaining to replacement parts for already fulfilled orders. We are looking for an energetic leader who understands the value in providing a streamlined resolution for customers and suppliers alike. This role allows you to own the post-order customer experience by working with multiple business partners to find solutions that are low-cost, quick, and amenable to all parties.

The Manager I - RPOps is responsible for team performance, targeting opportunity areas for individuals as well as the team. You will work closely with upper management to drive KPIs within the department while developing staff and driving projects. The ideal candidate has a proven aptitude for people management, is a quick learner, can work efficiently, and is detail-oriented. As this is an evolving team with a fast-paced workload, successful team members have a proclivity toward coaching and derive personal satisfaction from driving strong metrics from the day a supplier is live on Wayfair.com.

What You Will Do:

• Manage a team of 13-15 associates who are responsible for daily transactional work and coaching suppliers on process and procedure
• Coach, mentor, and assist in developing staff, including monitoring, reporting, and driving individual and team performance, and writing and administering biannual performance reviews
• Help develop, implement, and execute strategic projects
• Lead team meetings, hold regular check-ins with staff
• Participate in the interviewing and hiring processes
• Suggest and implement changes to internal process to improve efficiency and effectiveness
• Work cross functionally with other teams to ensure best practices
• Report to senior management on team performance, development, and improvement areas

What You Will Need:

• Completed Bachelor’s or Associate’s Degree
• At least one year of people focused management experience
• Ability to multitask and shift priorities quickly and often
• Strong and consistent attention to detail
• Problem solving mindset and an entrepreneurial spirit
• Self-reliance and ability to motivate others
• Process-orientation with strong analytical skills
• Ability to think strategically and tactically within a dynamic environment

The salary range (or base pay for hourly positions) for this position is $56,250 - $66,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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