About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

We’re looking for a strong operational manager to lead the team owning enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Enforcement Operations organization and will lead the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects.

You’ll also get familiar with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

 

What you’ll do:

• Manage the Content Safety Ops team, developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.
• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being.
• Drive industry best practices and standards while enabling scalable outcomes for operational teams.
• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on content enforcement matters.
• Work closely with Pinterest’s policy, legal, product, and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps.
• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information.
• Embrace ambiguity, change, and a growth mindset; drive a track record of success for the team.
• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps. 

 

What we’re looking for:

• Bachelor’s/Masters degree in a relevant field such as business, economics, law, public policy or equivalent experience
• 5+ years of direct people management experience
• 5+ years previous experience in Trust & Safety, Content Moderation, or Enforcement operations or policy
• Critical thinker, capable of managing ambiguity, leveraging data-driven decision frameworks to enable operational strategy and deliverables 
• Exceptional communicator across functions at all levels of the company.
• Track record of launching operational processes and enabling scale 

 

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

 

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1 time per half and therefore can be situated anywhere in the country. 

 

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only$118,543—$244,059 USD

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.