Who We Are

Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue! 

The Employee Tech Onboarding Operations team is responsible for ensuring new hires and internal employee transfers have all the technology they need when they start their new role with Wayfair. In addition to this, we strive to provide new hires and internal transfers with white-glove support during their first two weeks of tenure. Our goal is to ensure that new hires and internal employee transfers can hit the ground running and continue to propel Wayfair’s success as they step into their new roles. 

What You'll Do

• Lead IT New Hire Experience and Software Lifecycle.
• Manage inventory and stock of essential computer hardware and peripheral accessories in support of Wayfair new hires.
• Image client PCs using SCCM and JAMF systems; troubleshoot issues in the imaging process with Tier 3 Endpoint Engineering teams. 
• Communicate effectively with end-users and co-workers across various platforms and mediums.
• Support growth in Business Process Outsourcing (BPO) facilities and facilitate the establishment of contracting agencies as part of our onboarding process for new hires.
• Collaborate with the team to meet or exceed established KPI goals (SLA, end-user survey, hardware metrics, NPS, etc.) for task completion.
• Utilize critical problem-solving skills to think quickly, prioritize work, and adapt to daily tasks.
• Fulfill software requests via Active Directory, SCCM, JAMF, Intune, and remote assistance.
• Establish strong partnerships and collaboration with tech and business peers for overall success.
• Provide oversight and leadership to technology operations team(s).
• Delegate work for effective execution of team/function deliverables.
• Ensure knowledge transfer and cross-training within the team(s) to effectively support the business.
• Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching, and performance management.
• Champion policies and standards to maintain a cohesive work environment.
• Manage software assets within the ITAM lifecycle for the assigned portfolio of products/services and geographies.
• Analyze a large volume of software entitlement and deployment data.
• Build and manage complex licensing models, optimizing license usage based on key drivers (headcount, volume).
• Evaluate licensing options and provide recommendations (named vs. processor licensing, on-premise vs. cloud, owned vs. SaaS).
• Maintain accurate and up-to-date records of software licenses, contracts, and usage.
• Collaborate with procurement teams to negotiate favorable licensing agreements and terms.
• Monitor and enforce software license compliance, ensuring adherence to legal requirements and industry standards.
• Identify opportunities for cost optimization through license reharvesting and negotiation.

We Are a Match Because You Have:

• 7+ years of experience within IT systems and platforms
• 3+  years of demonstrated experience managing a high-performing, cohesive team
• Experience with onboarding new hire employees
• Knowledge of Hardware and Software discovery tools and methods
• Track record of success in developing relationships with stakeholders, working collaboratively and leveraging influence to drive multi-departmental projects
• Excellent interpersonal and team building skills
• Strong interpersonal and communication skills while working with diverse audiences including business users, technical users, developers, etc
• Experience with endpoint management solutions (JAMF, AD, SCCM, Intune)
• A mindset to solve problems with analytical, creative, and innovative approach
• Ability to analyze reports/data to then act accordingly. Good understanding of data analysis and statistics

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.